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Dear Adithiya, It seems this is there modus operandi. I too am a sufferer. But i have decided to go to District Consumer Dispute redressal forum. You can get more details on http://delhistatecommission.nic.in/ . Please note that if you check on the judgements you will find that we are not the only one. Many people have got there money after going to these forums. It has a minima charges and process is also simple.
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