Ashadeep Gas (Bharat Gas Distributor) , Birati, Kolkata - 51 — Customer harassment

Address:

South 24 Parganas, West Bengal

I am a Bharat Gas consumer (Consumer No.[protected] since year 2005. But, this is the first time in past 7 year felt guilty of being a consumer of Bharat Bag.
Due to a change of residence I had to apply for a change of distributor, whichever was near to my new residence. Unfortunately, Ashadeep gas (Bharat gas distributor), Birati, Kolkata- 51 is the distributor where I had take the transfer to. After a harassment of couple of weeks or so, they finally got my connection transferred and registered in their branch just today that to after making me sitting for over an hour in their branch.
The behavior that I received from them was such a rude, insulting and humiliating that at times I was started thinking of surrendering my connection and go for so other Gas service agency.
The ways they harassed me was as below….
1) As per them they don’t take transfer of any connection to their branch if the consumer is not staying on the grand floor of a building. And since in my present residence I stay on 4th floor, thus they forced me to accept that I have to take the delivery of the gas cylinder only on the ground floor, other wise they will not allow me get my connection transferred to their branch.
2) They are forcefully selling Packet of teas worth Rs 90/- per packet to their consumers and when I refused to take that, they simply refused to process my connection transfer request. So, I finally had to buy that from them despite of my unwillingness.
3) Extremely bad and rough behavior received from the distributor, which I never expected from a professional distributor of Bharatgas.

Being a consumer of Bharatgas I am literally surprised as to how a distributor of a Government Gas service company enforces such illegal rules on their customers and misbehave and threat the customer who even ask a question about their illegal rule. This is really unfortunate for us to have such an unprofessional distributors in the chain of Bharatgas.