Austrian Airlines — Refused to give the booked seat in Plane

 
3 Reviews
 Ajay Menia
Respected Sir
I want to state that I have booked one way air ticket to Copenhagen from Delhi in AUSRIAN AIRLINES by:
B.T Travels, Vijaya Tower
Office no.2, 1st Floor
Civil Lines, Near SBI Main Branch
JAlandhar, Punjab.
The details of My ticket are given below:
ABACUS Reservation Code: ISYBRL/1B
Ticket no. 2579618396287 dated 5/9/08
AIRLINE RESERVATION CODE:ZOOIZL
13SEP08 AUSTRIAN OS 34
FROM : DELHI, INDIA DEPARTS:0150
TERMINAL 2
TO: VIENNA, AUSTRIA ARRVES:0605
ECONOMY IV CONIRMED
SEAT:CHECK IN REQUIRED BAGS 20 K
NOT VALID BEFORE:13 SEP FARE BASIS;VOX4
NOT VALID AFTER:13 SEP


AIRLINE RESERVATION CODE:ZOOOIZL
13 SEP08 AUSTRIAN OS 302
FROM: VENNA, AUSTRIA DEPARTS:0720
TO: COPENHAGEN, DENMARK ARRIVES:0910
TERMINAL 3
ECONOMY IV
SEAT:CHECK IN REQUIRED CONFIRMED
NOT VALID BEFORE 13 SEP BAGS 20K
NOT VALID AFTER 13 SEP FARE BASIS:VOX4

These are the details of my ticket which I have booked.I will also like to mention here that I also have reconfirmed the ticket at the Airport Office of the Airlines also.My relatives were with me who were going to Italy and we had booked the tickets rom the same agent for the same flight.My Nephew was also with me.We have to change the flights from Vienna.I have given the currency which I have exchanged from bank to my Senior collegue(Relative-Mr. Madan Lal who was going to Italy.) to handle till Vienna as It was my first ever air journey and I was hasitating to to handle.I was going there for my studies and had informed my Student advisor to pick me from the station.we have fixed all things.But when we start weighing our baggage, it took quite a long time.My relative went inside for immigration and I was still standing in the que for baggage at the counter of airlines.But in the men time one of their officilas came and said that they are sorry as they can not allow me to travel in the plane as it is OVER BOOKED.I was very amazed to hear the word -Over booked.I said then what is the benefit of booking.He smiles and said it happens oftenly and stated that he would arrange my tickets in another plane or I have to wait for 2 days.I begged that my currency is with my realtive and I have to reach there on 13th at the decided time between me and the university officials.But they kep on smilling and suggested me to go in Jet Airlines.He said that you would meet your relative at Vienna.I not only suffered at the airport but had lot of problems through out my journey.And my stay was at Brussels instead of Vienna as he told me.
It is very difficult to write every thing in the mail.I have suffered from a great mental and financial loss.i am still in dipression because of all what happebed because of them.I have onle 700 Rupees in my pocket but at Copenhagen airport no one exchange Indian Rupee.Now think from how many difficulties would I had suffered, I was not even in condition to call any one.Only I know how I suffered.
Now plaese take a proper action against them and also tell me that what can I have to do to file the case against them as I want strong action against them as I am sure that I will not the only one who had suffered.
I will be very thankful to you for yor earlier and prompt action.I will be in wait of your reply.
Thanking You
Ajay Menia
S/O-Sh.Surjit Kumar
W.N-364, Katra Mohalla
Danishmanda, JAlandhar
Punjab-1444002.
Complaint comments  2 Comments     Updated: Share0Tweet0Share0

Comments

Dear Sir,

I live in Myanmar since 1991 and I used to fly back to Italy with other Airlines.
I support Austrian Airline since I started to fly with your Company (about 6 years ago).
I live in Myanmar, and I use to go to Verona where my family lives, by transiting trough Vienna.
I always fly in Business (Amadeus) Class, except this time.
I like your service and professionalism either in the Plane and in the Airport of Vienna. For me it is among the best !
This time I've booked for 2 seats (myself and my fiancée) in Economic Class for the flight of tomorrow 9th December, Bangkok-Vienna, OS 026.
Actually the full Flight was booked by my trusted Agency SUNFAR of Yangon (Myanmar), and it was as following:
RGN-BKK (09.12.2009): TG 306
BKK-VIE (09.12.2009): OS 026
VIE-VRN (10.12.2009): OS 8071
The Return (still in Waiting List) was the following:
VRN-VIE (04.01.2010): OS 8074 (Operated by Air Dolomiti)
VIE-BKK (04.01.2010): OS 025
BKK-RGN (05.01.2010): TG 305
THE PROBLEM is that Austrian Airline Agent in Yangon, at first (last Friday) confirmed the issue of the thicket despite the waiting List for VIE-BKK and BKK-RGN.
Today 08.12.2009, same Agent refused to issue thicket due the Waiting List.
I called, and the answer was that due the new rules and regulations issued by Your Company already 1 or 2 months ago, they cannot do nothing.
Upon my complain that they should have informed earlier at least, so I could have made a different plan, but their answer was: "... WELL ... SOMETIMES WE CAN MAKE MISTAKES, ... SORRY ABOUT THAT".
The Agent SUNFAR (which is the biggest in Myanmar) had also other problems about 1 month ago, and lost lots of money as well.
Now I'm forced to take Thai Airways and go to Milan, which is not the route I've planned, an will have to cancel some Business meetings I had same day (in the morning) of arrival in Verona Airport itself, due I'll have to take train or wait for somebody to come and pick us up from Milan, with the consequent different timing and inconveniences.

My Complain is purely about your agent in Yangon due his Incompetence and arrogance !!
Until the same Agent will be operating, I will not dear to book my flights with him anymore and will use other Airlines which have better and more trusting Agents.

I really would like to support your Company, but with this kind of Agent I cannot rely anymore due the bad service provided in Yangon.
They make You loose your very good reputation.


Best Regards,
Francesco Laperni
believe it or not...over-booking is done by every airline. so be at the airport 4 hrs before flight time. during heavy rush times the unlucky ones will be considered as no-show . ie is ddint arrive at the counter on time. it is your right to demand compensation and dont leave the airport till u get it.

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