[Resolved]  B.E.S.T. Bus service — irregular service

Address:

Mumbai City, Maharashtra

Dear Sir/Madam,

Re : bad performance of Best service rought C-62

Myself staying at Charkop and I am regular passenger of above mention bus. But it seems last 15/20 days service of bus is gone very bad. C-62 buses service from Gorai Depot is within half an hour frequency. Now we waited for the bus by adjusting our time but bus not coming in time if we call to depot we are receiving following message
1. Just now bus is left
2. Staff not available
3. Number plate not finding
etc.
After we are reciving this reply we had fough with Bus carrier [conductor] becuase we had regularly knowing him and he says actual reason was bus is not available, number plate not finding etc.

I would like to inform you that the service for above bus started 3 month back and till date number plates not painted ? Why they were giving us wrong information that Bus already left from depot and we have to wait for long and getting delay to reach before office time ? This is not complain but I want best to give us best service rather than increasing its routes.

We are using this service due to its Government Transport and our comfortability. But it seem not use for us.