B. E. S. T — fined me because of conductor fault

Address:

Mumbai City, Maharashtra

Yesterday i was travel-ling for my home by b.e.s.t - bus route no - 273 for mhada malvani, but because of conductor fault ticket examiner had charged me and insulted me.
the issue created by the malvani boys - they had pulled the rope of the bus, that time conductor was asking ticket and i had told him to issue ticket but the same time the above mention issue happen and till the time he issue ticket for me it was too late and the ticket examiner came inside the bus to check the ticket, i had explained the same issue with the examiner he directly refuse to agree the fact which i was trying to explain him and started shouting at me and asked me to get down the bus and follow me.he took me to the Malvani Gaikwad Nagar depot and started making the receipt without knowing the fact.
but when i started asking him i have to report the to your senior officer or want to complaint against you people then he told me hey we will clear it - "tell me shall i charge you or issue a ticket", he got afraid, but i denied the same coz already he had insulted me without any reason in front of 25-30 passengers. i have the details of the conductor batch no - 98187 and the b.e.s.t vehicle no - 7124 ticket examiner denied to give the batch no.
this is not just a case of without ticket but also for improvement in the behavior of the public transport staff, which create very disappointing for us.
same issues i had seen ennumber of times in railway as well as in b.e.s.t
hope for immediate response for the same.

your faithfully,
unknown