[Resolved]  B.e.s.t Undertaking Bus — Poor bus service and arrogant drivers

To,

B.E.S.T Incharge,
Worli.

I have a serious complaint against Buses and Drivers plying in worli location particularly Jijamata Bus Stop. I am a regular traveller from Jijamata Bus Stop to Byculla Station from Bus No.154. These days the passenger crowd at this particular Bus Stop during peak hours( 8.30am- 10.30am) has increased so much, it becomes very difficult infact next to impossible particularly for girls to catch the bus.

There are 3 primary reasons for not getting the bus :
(1) The frequency of bus no. 154 is less and for some reason back-to-back 4 buses are sent one after another and then there is a time gap of half an hour for them to come back again. ( resulting in unnecessary delay to passengers )

(2) The Bus Drivers and the Conductors do not halt the bus at the bus stop fearing the bus getting crowded.

(3) If they halt the bus, they do not wait till the passengers get in the bus even if the bus is half empty. The conductor immediately rings the bell inspite of passengers waiting outside to get in the bus .

I would like to bring to your notice today's incident. I was waiting at Jijamata Bus stop at peak hour 9am to catch bus no.154. As it was a peak hour, the stop was very crowded. I alongwith many ladies coudn't catch 2 buses from rear entry due to crowd jumping on one another to catch the bus. However, we even tried to catch the bus from front entry but none of the drivers showed empathy or sympathy on our situation and we were denied entry.

Afterwards another bus no. 154 came and we had made up our minds to catch the bus from front entry as rear entry was not possible due to overwhelming crowd waiting to molest any girl who wishes to go through them. So we got in form the front entry but the driver was very adamant and he did not allow us even though we had tickets, when i said that " i have no problem coming form rear entry but he should wait till we board the bus to which he said yes i'll wait"
But when we got down and moved towards rear entry, the conductor ringed the bell and the driver moved away. This is utter nonsense and frustrating .

Pls advice what we should do in such situations or what steps you'll take to eradicate this problem.

I have registered a complaint at Byculla bus depot against the driver ( id- 62959 ) and bus no- 7755 , complaint receipt no-30.

We would like to suggest that :

(a) since ladies seat is in near the front exit , we should be allowed to use the front gate during peak hours atleast at crowded bus stops. ( Jijamata Bus Stop)

(b) The frequency of buses during peak hours should be increased and released at regular intervals.

(c) Drivers and conductors should be breifed on consumer complaints at regular intervals so as to improve services and trust.

If these basis things are brought into effect , this city would be a better place to live in .

Hope higher authorities and decision makers will take note of same and bring the change we want to see.

Thanking you in anticipation,
Amruta Shetty.