Bag It Today — Exchanging of wrist watch

I have bought a combo pack of wrist watch and sunglass from sosastha.com and I got my products delivered.Now I saw that bagit today has sent me that material and my wrist watch is totally tampered and broken. my Order Id: SoS_9986715.Now I have launched a complain and they( bag it today) has called me and said me to sent the material to Bag IT Today-khasara no 371,Fatehpurbery,Bhati Village,New Delhi-110074,Near Aflatoon Market,Opposite OM Sai Tent House and contact person is Randhir Thakur.They have not received that product.I got a bill also from bag it today.I am sharing the details of it-invoice no-TRNPL/DLI/[protected]/253907,ORDER NO 254738.I have sent the damaged watch by dtdc which consignment no isK50325347.From this id I have tracked that they have declined to receive the product.Now from august onwards I am sending mails and they are continuously asking for POD which can be generated only when bagit today has received my product.I think I am cheated by this company.They are not co-operating with me.