| Address: | Faridabad, Haryana |
Dear Mr Salil (CEO),
I want to share my experience about shopping a Camera/track suit from your online website.
I got the confirmation mail from your company that my order has been dispatched so i was very happy but when after 3-4 days there was no response regarding the delivery of the same, i called up your call centre and spoke to Raj (agent). It was shocking for me to understand that my product was returned on half the way due to some rubbish fault on your online portal.
The reason which i got from the agent was even not acceptable that the PROMO CODE used was not valid for the camera product. My Question is if it was not applicable for the product then why did it proceed for order confirmation. Moreover even if this was technical fault from your end then why it was not traced on that day itself why after a week this issue was reported. It is not acceptable to believe that the dispatching has been done and half the way the order is returned back to the company.
I was desperately waiting for my order but i am really sorry to say if this is the way the business is done then i believe no one would use your online portal which is full of technical faults.This is completely FRAUD and looting hard earned money. I am surprised why there is no strict action for generating FRAUD business and fooling people.
Below are the details: TRNPL/DLI/[protected]/365064 for Rs. 5298 has been dispatched on
10-nov-11 by QUANT NCOD ( [protected]) and [protected])
I am writing this complaint with great hope to you.
Please look into this matter and get my order delivered at the earliest or else has no option but to knock the doors of courts & authorities to get justice and compensation within 2 (Two) days of receipt of this notice.
Regards,
Bhawna Bhatia
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