Bag It Today (India Today) Book My Holidays — Chatting No Booking

Dear Sir,
I had purchased a Book my Holiday package in INR 7000 paid online, and they ware supposed to give me 7 days hotel accommodation for 4 in any of the hotel list for 7 days. for months i asked then to tell me whether they have hotel accommodation available in some of the hotels i planned to go. but i got no reply then one day when i called them they said i need to fill the form with a demand draft of 700/- i did that and send that to them, the letter returned as there office was shifted and they did not told there customers. anyways i made a call directly to bag it today so get a refund they told me that i need to fill three different destinations although i will get the desination hotel where i am travelling but its a formality that needs to be done. i again filled the form and send that to new address. since then they dont reply, if reply ask my contact no. to call but they dont call offer me hotels in locations where i have not planned at all. i said forget about dates give me accommodation as and when available and there are 5 hotel choices in udaipur where i want to go. give me accommodation there but they are not replying at all. i want me refund.

Please let me know how i can file a case sitting here.

Details :
Invoice No. TRNPL/DLI/10-11/374750
Order No. 399089
Invoice DAte :[protected]
Membership No. BIT[protected]
Affodable Holidays 7 nights 8 Days
Unique No. of Claim Offer :[protected]

Nishant Shrivastava
[protected]
[protected]@avidwebsolutions.in

Thanks
Nishant