Bag It Today — didn't get the holiday voucher I bought

Address:

Mumbai City, Maharashtra

I purchased a luxury holiday voucher from India today book club on 26th june 2010. I received the parcel after the month later on 28th july. They didn't gave me the booking for the holiday dates I asked for and told me to send them the booking form, (which I received on 28th) to their bangalore office by courier which they received the very next day.. But they denied about the form received and after 15 dyas accepted the mistake about receiving the form and then it was send back to rectify. Te form was rectified and send back to them again and again the same thing happened as above they denied receiving the form and 15 days later accepted that they had received the form earlier. I had bought this luxury holiday for the diwali vaction but till now it was gone. I kept calling them for months then but no reply. Till now the validity of the holiday voucher was also over as it was only for 9 months. I mailed them to give me the booking any where in India but they didn't reply. I also contacted the ITBC office and talked to Mr. Adil, but all in vain. I asked for refund but no action was taken. My phone bills exceeded more than my luxury holiday voucher which I purchased online for 7000 Rs. I kept calling Bangalore and Delhi but I was always kept on hold. This is how this company cheated me.
Can some body help and get me my refund back, it is my very very hard and money.