Bag It Today — no delivery/refund done

gajen0086

from Jaipur, Rajasthan

Address:

Jaipur, Rajasthan

i placed order [protected] on 26th feb 2013,
n i paid for the product hcl tab me v1 in advance using card.

they said, it would take 5-7 days to make delivery, and after that on 6th and 7th march i asked them to cancel my order and refund my money.
and still, they were not giving any response.
and a few days ago they sent me a mail saying that the product is out of stock, while i checked it till 7th march, the product was available,

now today is 23rd day after payment n still no response is there,
how can i get my money back, as the customer care representative is also not responding.
and not even replying to my mails.

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Comments

rkshpanchal

from Mumbai, Maharashtra

Bag It Today — no product no refund

dear sir ......i ordered a blackberry mobile from bag it today .but i cancelled my order and mail at [protected]@bagittoday.com.........but not got any response then through call to customer care again i cancelled my order and they have given me a request forward complaint no......then after 10 days i called back but condition was same my order was not cancelled.....................three time they given me request forward no.........but yet no response i got..............a lady from today group called me and told me that your order dispatched by mistake please dont receive.after that she told me that instructions o[censored]r refund will forward to the bank and u will get ur refund with in 7 working days ..............even yet i havenot get my money back .......... so please help me out and pls make me assure when i wil get my money back............the details are
Order ID is: [protected].

58918 complaint no........
70425 complaint no...............
78599.................................

India Today / BagItToday Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Mr. singh,

We have come across your online complaint registered on https://www.consumercomplaints.in

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that we have dispatched your order against Booking ID – [protected]

We request you kindly find the below mentioned details.

Booking ID - [protected]

Value of Order – 7400

Dispatch date – 22/03/2013

Consignment no. - DBP0004652

Transport – Quantium

We hope that complaints stand resolve here

Further we request you kindly remove the complaints from facebook and other websites.

Further we would also like to inform you that we will update you the status through your e-mail id.

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance please feel free to write us on [protected]@bagittoday.com

We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

Please note our new customer care number is now –[protected]

Thanks & Regards

Kashifa Khan

Online support (bag it today)