Bag It Today — Service not provided

Address:

Bangalore, Karnataka

Hi Folks,
I would like to describe a set of events that happened from the time one of the executive from bookmyholiday approached through BagitToday on call to sell the package. 1) As a promotional package worth of 7000 Rs + 750 Rs (while redeeming the package) + expenses for courier in Nov 2011. 2) While selling package gave all assurances that redeeming the package will be a very easy process and have to intimate before 10 days. 3) After i bought the package i received a booklet stating all the rules with a clause that once sold cannot be refunded but will provide the service with at most sincerity in Dec 2011 with 1 year validity. 4) I sent the courier in Aug 2011 which came back as the office address had been changed, which was not intimated to me. 5) Approached them to to redeem my package in Sep 2012, but was denied saying that policy would require 2 destinations and 2 dates for each destination. 6) Sent them with 2 destinations and 2 dates and choice of priority clearly to them for Sep 2012 and Dec 2013, but was sent back as in Nov 2012 1st week the booking will open. 7) One of the executive said as the validity will expire in Dec hence they will extend the package till Feb 2013. 8) Sent them with 2 destinations and 2 dates and choice of priority clearly to them for Dec 2012 and Jan 2013, but was sent back as in Nov 2012 1st week the booking will open. 7) I resend the mail in Nov 1st week which was almost 2 months prior intimation and they said that they cannot provide me with the mentioned resort and wanted to provide a small resort where services are not good. 8) I replied them stating that i wanted the same resort even if the dates are delayed a bit, but they sent the mail stating that the bookings are already full and cannot book. 9) During all this time i had constantly been following up with them through calls and mails and the worst thing is that they never listen to what i want to convey and disconnect the calls as soon as they convey there message. 10) I kept on requesting them for appropriate response and each time they have came with excuses. 11) Most of times these calls are going to ivr waiting and get dropped automatically after some time os waiting period. 12) My booking id is [protected]. 13) Anyway i am already cheated by these people but will make sure that they will be pulled in court for Justice.

Regards,

Pawan Kumar Goud