Bag It Today — Is Bag It Today genuine or fraud?

Address:

Kurnool, Andhra Pradesh

Dear Sir,

On[protected], i purchased two items worth Rs 45,999/- from bag it today and the details are:

1. Order no-TRNP/DLI/10-11/337797 and value is Rs23999/-
2.Order no-TRNP/DLI/10-11/337807 and value is Rs 21500/-
Both orders are booked in the name of M.Sai Prasanthi.

Bag It Today customer care told me that the order will delivered with in 15-20 days. But, i didn't get anything from bag it today.Even they didn't inform anything regarding this product. On[protected],i called to customer care and they told me that my order has been can celled because of non accessibility of courier service.My order was can celled on[protected]. But I didn't get my refund amount till now. Later i called to them and they told that My refunding process was started on[protected]. But i didnt get that why they took this long process almost one month for starting refunding.After that, i repeatedly called to them and they were telling that It will take 21 days for refunding .Till today,they were telling that i will take 21 days from today onwards.I didn't understand why they are doing like that.On[protected], i called to them regarding my refund status, again they were telling that it will take 1-2 weeks for refunding and refund id numbers are 2123 and 2112 and corresponding complaint number was 163563.

Please help me regarding this issue. I almost lost interest on 45499 INR for last 2 months.At least if my actual amount returns to me,that is more than enough.

India Today is having very good reputation in Indian market, then why they are doing like this, testing customers patience .Why Government is not looking after these many complaints?

Please sir, Because of this, i m not showing my face to my father from last two months. Please resolve this issue as soon as possible.

Regards,
M.Sai Phanindra Kumar.
Ph no:[protected]