[Resolved]  BagItToday — 4 nights hotel package

Address:New Delhi, Delhi

Hi,

I bought a package of hotel coupons with bag it today for 4nights anywhere in india. I called the help desk of bag it today as well as affordable holidays as they are the co partners in this package I was totally unsatisfied by the services. The person rudely refused to give his name or designation as he said the systems were working very slow he could not generate a request no but still I tried again i send the form and Rs 450 draft to avail the voucher but they refused the voucher and said send the voucher again ............after 15 days i trans the package to my friend as we are allowed to trans to the friends but they feel the same thing.........i called both companies bagittoday and affordable holidays but it was getting very difficult again so i decided to write an e-mail to both companies but no reponse found from them finally i got a call from bagittoday and they done nothing just send me an apology e-mail twice but never get back to me again just because of this i have not spend vacation with my family as well as i lost the package cost + draft amount of Rs 450 it makes embaress for me just because of this i lost my faith with all online deals if something will not be done i will never ever do online purchase in my life and i will tell this story to everybudy very pathetic services i have never experieced this before and never expected these kind of things from that kind of billion-er company

Thanks
Vineet chauhan
Contact : [protected]
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Mr.Chauhan,

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that we have taken the matter with the concerned department to get your issue resolved and we will get back to you as soon as once we receive revert from the same.

Further, we would also like to inform you that, we will update you the status through your e-mail id.

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on [protected]@bagittoday.com

We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

Please note our new customer care number is now –[protected]

Thanks & Regards
Kashifa Khan
Online Support (Bag it today)

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