[Resolved]  BagItToday — charge for inconvenience

According to book my holiday ( bagittoday )
I have purchased a holiday package of 7n/8d for rs. 7000/- + 750/- = Rs.7750/-
Rs. 750 is DD , paid by me later by sending courier including filled form
booking ID's are[protected] &
order ID-[protected]

I filled the form for goa tour.
And after asking for goa hotel they replied me below mail:-

"on thu, dec 1, 2011 at 2:02 pm, book my holiday wrote:

dear mr rahul,

we thank you for contacting us.

With reference to your telephonic conversation with one of our executive we would like to inform you that we are available with resort village [protected]@ goa from the dt: 22/01/2012 for 4 for 5d/4n.

After this reservation your membership will get expired further to this reservation is non transfer able, non cancel able and non reschedule able at any circumstance.

Request you to please cross check the same and revert back to us if you would like to book the same with us since all bookings are subject to promotional availability.

As another days are not available, on behalf of that we will pay to the resort the cost o[censored]tility, government taxes and luxury taxes.
Looking forward to hear from you soon."

And I replied by mail :- "yes I agree with it"

after above confirmation they called me and said that above resort (resort village [protected]@ goa) is presently not available and they send me another mail for confirmation that is :-

on thu, dec 1, 2011 at 4:33 pm,
dear mr rahul,

kindly ignore the previous mail for availability & confirmation.

Hope this find you all well.

As per your telephonic conversation with one of our executive we would like to inform you that we are available with palmarihna resort @ goa from the dt: 22/01/2012 , 4n/ 5d- with an occupancy of 04 adults.
Request you to please cross check the same and revert back to us if you would like to book the same with us since all bookings are subject to promotional availability.

After this reservation your membership will get expired further to this reservation is non transfer able, non cancel able and non reschedule able at any circumstance.

Please send us your consent on the same so that booking can be confirmed.

After the second mail I send confirmation mail for booking palmarihna resort @ goa.

After the second mail they called me and said "your booking is confirmed and voucher will send you before 15 days of hotel check in date"

but they didn't send me voucher , so I called them and ask for voucher , finally they send me voucher for palmarihna resort @ goa on 22nd jan 2012

I printout that voucher and went for my trip
when I reached to palmarihna resort @ goa reception said your booking is cancelled. I shocked how it happened? I called to bookmyholiday they told me your booking is changed from palmarihna resort @ goa to hotel bellarosa @ goa
that hotel is so far from palmarihna resort. I was unhappy with this type of inconvenience of bookmyholiday group.
I want to refund my money for this inconvenience.