BagItToday — Complaint regarding offers from Bagittoday

Address:

Bangalore, Karnataka

I got a call from Aman [protected] INDIA TODAY Sales & Promotions Team from bagittoday.Com[ on 18 August 2012 ,]

If you purcahse two holiday packages today then I will get a dell laptop or 32" led vierra tv. and two travel bag or two watch.
He told me this offer is valid only today please give me your debit card detail or you can book the package before 6 pm .

If you purchase my holidays package I will dispatch your gift only in two days .
He told me purchase 2 holiday package .we purchased the same having the order number [protected] & [protected] on same day & paid the amount 0f rs. 5998/- For each package, [total rs.11996] .

Then on 20th august 2012 I recieved the confirmation call from bookmyholiday.Com,
in which executive told me that in this package I will get 2 different rooms for 4 person during the stay & denied
about the free gifts so I told her to cancel the order .Then same day Aman (sales executive ) called me and told that this is confirmation call for holiday package only after this confirmation u will recieve a confirmation call from gift department and even if I am giving any wrong statement my call is getting recorded and anyways you can raise complain if anything wrong goes on So you can believe me as I am representing INDIA TODAY .

so please confirm this, so I confirmed the package, but after that day I didnt recieved anycall from them .

I M trying to call that sales person he is not even receiving the call instead somebody else replies That he is in meeting , having lunch ,absent and left the job .

So I called the bagittoday customercare & raised the complaint. I ask them to cancel my order and refund me my money but they told to send mail for the same to [protected]@bagittoday.com .And I have already received holiday package (without the gifts that has been promised ) and still waiting for free gift.
I M helpless & cant do anything, please help me to get my money back,
because of all this I have already faced a lot of trouble & spent a lot of time on it,
this is my hard earned money, which I think I have lost it,

I have sent the complaint to bagittoday customer care also but didnt get a positive reply .They are saying that we used to arrange a confirm call regarding the same so You should deny at that time only . Executives told that you will get two calls from holiday team and gifts department as gifts are not regular shemes it comes under daily scheme .We havent got the second call from the gift department .I have recorded the call once we got cheated . That will directly tell how they cheat customers .Infact we even denied from getting the holiday package too....

Kindly do the needful .Thanks in Advance .
Sudeep Tarafdar
[protected]