[Resolved]  Bagittoday (India Today Group) — NON REFUND OF MONEY

Address:

Gumla, Jharkhand

I received a phone call from bagittoday group and the representative informed me that there was an offer for me that I can get a blackberry storm and a zia diamond pack which costs Rs 30000 at a price of Rs 13,990 only.Since I have been a regular customer to the india today group, I agreed and placed my order. When I received my consignment, I got a blackberry pearl instead of blackberry storm and 3 fake diamonds whose market value is not even 1000RS. I contacted them on the no - [protected] and they told that the diamonds were licensed and then I started using the blackberry pearl handset which is also defective : 1) the battery of the phone drains out in less than half an hour, 2) the trackball has stopped rotating 3) the phone does not get connected to laptop/pc nor can it be used as a modem 4) once the battery drains out, it would not charge again untill you take out the battery and re-enter it 5) the handset is a second hand as it contains the messages and some contact numbers of previous owner. When I sent them an email asking for refund, the customer manager MEENAKSHI replied me asking me to go to any blackberry store. The order number of the product is - 168384 dated[protected], web no- [protected], invoice no-TRNPL/DLI/[protected]/167203 dated[protected] , consignment no-D48512101, invoice amount-Rs 13990. I want refund of my money.My email id is - [protected]@yahoo.in