BagItToday — Fraud by Bagittoday

Address:South Delhi, Delhi

Hello,
On Feb 23, 2011 I received offer through mail from Bagittoday that A Converse Premium Watch may be availed for absolutely free.When i checked for detail i found they are charging Rs.399 as packaging and delivery charge.I was apprehensive at first but since it was from india today group ,I paid the money through my credit card on 26 th February 2011.The order Id was- [protected].There after for two three weeks I received sms that product will be delivered within 48 Hrs but it was never delivered.From March first week onwards I started following up with Bagittoday .Every time I called up their call centre or through mail , the set answer was it will take another 2-3 weeks to deliver the product.I simply fedup with their bluff and ask for refund of my money on 9th May 2011.When I called up again today they again bluffed and stated that by 30 th May I may get the refund.Almost three months have passed since I paid money and till today I have received neither the product nor the refund of booking amount.I think Bagittoday is a sham and if its really related to IndiaToday group then its a shame that a reputed company treat customers in this way.Its a warning to Bagittoday to process refund asap or necessary action will be taken by me.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Dear Mr. Mukharjee,

We have come across your online complaint registered on https://www.consumercomplaints.in

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that your refund has already been processed and credited into your account, please find below the refund details:-

• Refund Date :[protected]
• Transaction id: [protected]
• Refund Amount:399.00

We request you to kindly get in touch with your bank/ credit card provider and confirm the receipt of the refund amount to us.

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on [protected]@bagittoday.com

We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

Please note our new customer care number is now –[protected]

Thanks & Regards,
Swatantra Jha
Online Support (Bag it today)

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    India Today / BagItToday
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    59%
    Complaints
    1298
    Pending
    0
    Resolved
    753
    India Today / BagItToday Phone
    +91 12 0407 8000
    India Today / BagItToday Address
    Mediaplex, FC-8, Sector - 16A, Film City, Noida, Uttar Pradesh, India - 201301
    View all India Today / BagItToday contact information