| Address: | Visakhapatnam, Andhra Pradesh |
Dear Sir/ madam,
it's almost 2 months (28th Jan 2011)since BAGIT today telessales team has called up and informed me that I have been nominated for a freegift of a diamond set, samsung camcorder and philips mp3 player. for which they said that i have to bear only insurance cost of Rs 21300. I had paid Rs.19,199/- by my credit card. due to shortage of funds in my credit card I informed them that I would be making the rest of payment in a couple of days. just a day later I got a call that this diamond pack is just 6 diamonds of 10 cents each and the weight certificate provided by them would be in cents and not in carats, so it is not beneficial and I should go for one more pack to get the actual benefit and the ordered one will hardly attract any value on sale. Sensing some mallicious intention by them, I immediately stopped further payment and cancelled the order and asked for refund.
It's almost 50 days since i cancelled the order, every time there are telling 8-9 days for the process. Till date i have not recieved the refund despite repeated requests and reminders for each month i am loosing 1000 Rs to my credit card charges. already 2 months have passed. there seems to be no sign of refund so far.
I am appending you the mails i have sent to them for cancellation and refund for your perusal and reference. request you to pls. take this up withem and help me.
[protected]Mail communications to BAGIT Customer care[protected][protected][protected]-
--- On Wed, 9/3/11, Response (BagItToday) <[protected]@bagittoday.com> wrote:
From: Response (BagItToday) <[protected]@bagittoday.com>
Subject: RE: Order Id:[protected]
To: "giribabu peesa" <[protected]@yahoo.com>
Date: Wednesday, 9 March, 2011, 9:04 AM
Dear Mr. Peesa,
We apologize for the inconvenience caused to you.
With reference your e-mail, we would like to inform you that we have already forwarded your complaint to concerned department, we will get back to you as soon as possible.
Please feel free to get back to us for further assistance.
Assuring you of the best possible services, always.
Regards,
Mikkey
Executive-Customer Care
Bagittoday
Please quote your Order Id:[protected] in all future correspondence.
Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected].
[protected][protected][protected][protected]
From: giribabu peesa [mailto:[protected]@yahoo.com]
Sent: Friday, March 04, 2011 10:18 PM
To: response (BagItToday)
Subject: Re: Order Id:[protected]
pls. confirm me with the latest status.
--- On Fri, 4/3/11, Response (BagItToday) <[protected]@bagittoday.com> wrote:
From: Response (BagItToday) <[protected]@bagittoday.com>
Subject: Order Id:[protected]
To: "giribabu peesa" <[protected]@yahoo.com>
Date: Friday, 4 March, 2011, 10:33 AM
Dear Member,
We apologize for the inconvenience caused to you.
With reference your e-mail, we would like to iinform you that we have forwarded your compalint to concerned department.
Please feel free to get back to us for further assistance.
Assuring you of the best possible services, always.
Regards,
Mikkey
Executive-Customer Care
Bagittoday
Please quote your Order Id:[protected] in all future correspondence.
Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected].
[protected][protected][protected][protected]
From: giribabu peesa [mailto:[protected]@yahoo.com]
Sent: Tuesday, March 01, 2011 10:06 PM
To: response (BagItToday); membership; customercare
Subject: Re: Order Id[protected]
More than a month has passed, I have already lost Rs.1000 to credit card charges already.
this is becoming quite a bitter experience. with a group like India today involved this really was never expected.
I am seriously upset with your customercare team, nobody has the status. every day they say say it's hapening within a week. this they told more than 3 weeks back. i am still awaiting for the refund.
This is the 5th mail i am sending and this time i hope you send me the confirmation mail of the refund amount. otherwise i will have no option but go to consumer court and claim the refund along with filing of harassment case against you for non refund of the amount despite repeated reminders.
Pls. take this seriously and refund my amount.
--- On Fri, 25/2/11, Response (BagItToday) <[protected]@bagittoday.com> wrote:
From: Response (BagItToday) <[protected]@bagittoday.com>
Subject: Order Id[protected]
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Friday, 25 February, 2011, 12:45 PM
Dear Member,
We apologize for the inconvenience caused to you.
This is with reference to your e-mail, we would like to inform you that your complaint has been forwarded to the concerned department and we will inform you the same as we get revert.
Please feel free to get back to us for further assistance/clarifications.
Assuring you of the best possible services, always.
Regards,
Chandra Mohan
Executive-Customer Care
Bagittoday
Please quote your Order Id[protected] in all future correspondence.
Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected].
[protected][protected][protected][protected]
From: giribabu peesa [mailto:[protected]@yahoo.com]
Sent: 16 February 2011 17:57
To: membership; customercare; response (BagItToday)
Subject: Cancellation of my order and refund of money - urgent
Sir/ Madam,
I have already lodged a complaint with your customer care team on phone, they have found out the details. I donot understand in the same department you people are not able to trace the order no. quite surprising!
Without any order No. in my name how come you have mentioned the order details as per the below mail.
you people have already debitted my credit card account twice for an ammount of Rs.19,199/- wrt to this order. once for and ammount of Rs.16399 and on the same day again for an amount of Rs.2800. So a total of Rs. 19,199/- has been debited from my account on[protected].
it's almost 20 days. i have been following since 1st february through your various channels for cancellation and refund of money.
I donot understand, why it takes so much time. when i inform your team to register complaint for mis communication and cancellation of order along with refund of money on 12th Feb. Later I come to know you register only miscommunication and no mention of cancellation and refund of money.
ü Authentication codes: 282714 for Rs.16399/- and 145667 for Rs..2800/-
ü Transaction reference Number : (was communicated Order No.as[protected]
ü Date of payment - 28/01/2011
ü Transaction Amount - Rs.19199/-
You can also trace the exact details from my mobile no. [protected] registered with you.
I have been given service request no. 47374 dated 15/2/2011 for refund of the amount and was communicated that would be processed within next 2/3 days.
Pls. do the needful on high priority as already 15 days have passed since i initiated the request for cancallation and refund.of the amount and uncessarily paying interest to the bank.
--- On Tue, 15/2/11, membership <[protected]@bagittoday.com> wrote:
From: membership <[protected]@bagittoday.com>
Subject: Order Id[protected]
To: "giribabu peesa" <[protected]@yahoo.com>
Date: Tuesday, 15 February, 2011, 11:41 AM
Dear Member,
We thanks for your e-mail,
We regret to inform you that we are unable to locate your order in the system and request you to kindly provide us with the following details:-
ü Authentication code
ü Transaction reference Number
ü Date of payment
ü Transaction Amount
On hearing from you, we shall provide you with the status of your order.
Please feel free to get back to us for further assistance/clarifications.
Assuring you of the best possible services, always.
Regards,
Muzammil Feroz
Executive-Customer Care
Bagittoday
Please quote your Order Id.[protected] in all future correspondence.
Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected]
[protected][protected][protected][protected]
From: giribabu peesa [mailto:[protected]@yahoo.com]
Sent: Saturday, February 05, 2011 7:23 AM
To: response (BagItToday); customercare
Subject: cancellation of order No.[protected] and refund of money.
As informed to you on phone to both telesales, customercare and despatch team. pls. cancel this order and refund my money -Rs.19,199/- debited by you from my credit card account.
pls. do the needful on utmost priority and refund my money at the earliest. i have already put up the request for cancellation through your website bagittoday.com.on 1st Dec as well. The order number communicated to me was[protected].
So pls. cancel the order no,[protected] and refund my money.
--- On Wed, 2/2/11, [protected]@bagittoday.com <[protected]@bagittoday.com> wrote:
From: [protected]@bagittoday.com <[protected]@bagittoday.com>
Subject: Order Confirmation from Bag It Today
To: [protected]@YAHOO.COM
Date: Wednesday, 2 February, 2011, 10:00 AM
Dear GIRI BABU PEESA
Thank you for your order. We wish to inform you that your order has been put under
process with order no TRNPL/NOD/10-11/25326. The order value is Rs. 21500 Order Date is 31-JAN-11 and Activity is TELESALES. You will receive an email and a sms with your despatch details soon.
Thank you once again for ordering with Bag It Today
For any further assistance please reply to this email or call us at[protected] a.m.
to 6 p.m.) or SMS BIT to 52424.
Yours Sincerely
Team, Bag It Today
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/
This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.
[protected][protected][protected][protected]
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/
This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.
[protected][protected][protected][protected]
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/
This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.
[protected][protected][protected][protected]
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/
This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.
[protected][protected][protected][protected]
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/
This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.
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