[Resolved] BagItToday — wrong Commitment | |||
On oct 15th I have received a call from ([protected]) costumer service of bagittoday . Call about - previously you had purchase some item on our site, you are a winner of lucky cupan draw. You have win Dell laptop & Blackberry mobile phone worth Rs 80000/- , so you have must purchase 2 holidays package(order ID -[protected] , [protected] ) worth Rs 12000/ then we provide you your winner gift. Then I purchased 2 holiday package, but I not received any information about my winner gift, I have called to [protected] so many time, but not respond. I already communicate with him consumer care or mail , they say that you need to wait 2-3 days ,after 2-3 days i call but not receive or if received not properly talk Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 12 0407 8000
Mediaplex, FC-8, Sector - 16A, Film City, Noida, Uttar Pradesh, India - 201301
We have come across your online complaint registered on https://www.consumercomplaints.in .
Please accept our sincere apologies for the inconvenience caused to you.
We would like to inform you that as per our process we do arrange a verification call to the customers giving them all the required information/T&C’s regarding their orders e.G. Order details in terms of order value and related items customer’s mailing address and delivery window etc. In case a customer is not satisfied with any of the conditions he is free is get the cancellation of the order during the verification call itself.
We have investigated your complaint and found that your order is a thoroughly verified order during our verification process.
• Your both orders were placed on[protected] for rs.5998/-Each via billing ID #- [protected], [protected]
• As per current process the same was verified by our independent verification department on where every information related to the product was given including the freebies also.
• An automated e-mail was also dropped on your e-mail ID citing the current ongoing referral program important t&C’s current destination list(subject to change) & online form filling procedure.
We thus believe that we through our processes have communicated the correct order information and would have taken action if anything was disclosed during this process. Hence you unable to eligible for free gifts namely laptop and blackberry set and refund also against these both orders.
Also find the link on the website already mentioning the eligibility of free gift-
http:/Www.Bagittoday.Com/Itbc/C3114/Registration.Jsp?bcode=c3114
We value your association with bag it today and thank you for your patronage & co-operation.
For any further query or assistance please feel free to write us on [protected]@bagittoday.Com
We would request you to kindly mention this subject: online support whenever you e-mail us for the quicker response.
Please note our new customer care number is now –[protected]
Thanks & regards
Kashifa Khan
Online support (bag it today