[Resolved]  Bajaj Capital — No service and keeping client on hold indefinitely

Dear sir,

Our Father, Late Haridas Mukherjee was a regular client of Bajaj Capital, who passed away on August 22 this year. He left Mutual funds worth Rs. 19.00 Lakhs approximately keeping us, the two daughters, as the nominees.

We approached their Salt Lake Branch, Kolkata, for transfer of the said funds in the name o[censored]s, i.e. his daughters, who were the nominees.

We are in need o[censored]rgent funds for repayment of loans and other unfinished jobs started by our deceased father and we were told that we shall get total help from them regarding the whole process. One Mr. Arnab Datta took the total resposibility and he told that everything, including the stamp papers etc. would be arranged by one Mr.Ashok of that branch. We opened an account with that branch as suggested by their staff for getting support in transactions etc.

We were in touch for some time and we were told that things are on the move and and any time those documents would be processed and then they will call us. Then after a week, there was a complete loss of communication and feedback. The person concerned was not even holding the telephone.

After around 25 days, suddenly we realised that they have not done anything in this regard.

We are suddenly now in an emergency situation but still there is no move from their people. We lost 25 valuable days for this indifferent attitude of their staff. We are utterly dejected and we expressed the same to them, but with no results. We did not expect such a shabby treatment from their staff.

We put forward the above to you, with an expectation that an urgent action from your side would be taken so as to complete the job on an war footing basis.


Regards,

Arpita Sarkar and Jayita Ganguli, Daughters of Late Haridas Mukherjee