| Address: | Mumbai Suburban, Maharashtra |
Dear Sir,
This is with reference to my Platinum credit card [protected].
For the payment due on 25th July, I had personally dropped a cheque of Rs.3000 atleast 3 days before the due date at the skypak drop box in Andheri (West) - Mumbai.
However, much to my shock, I get a statement the following month that the payment has been taken up by your office on 29th July and have in turn levied a late payment, Service tax & interest payment charge of Rs.678.87
With respect to the above, we had spoken to the Barclays phone banking personnel in the first week of September and confirmed that the payment was made well before time and hence the charges should not be levied.
We are now shocked to find that instead of reversing the charges, further charges have been levied on the late fees and the total outstanding has been shown as 1163.88.
This is absolutely unacceptable.
Would appreciate if you would reverse the charges immediately and allow us to use the card smoothly. We have been regular Platinum users of Citibank & Deutsche Bank and have never had any track of delay in making payments.
We have always ensured that all our payment are made well before time and in case of Barclays payment too, we have not delayed in dropping the cheque in the drop box.
Thanks in anticipation of your understanding and look forward to your resolution of our complaint
with best regards,
R V Iyengar Was this information helpful? | 
Barclay Platinum Credit Card — Charging me continuously without any spends
I have been given one Barclay Platinum card earlier last year sometime. Then after that I was going to use the same but I got some bill of Rs. 600 - 1000 saying that you have been given icici lombard insurance and then I immediately complained over the phone in the month of May 2010 and then I have been continuously getting overcharged since last few months and because of what I could not able to use my credit card. My name is Pritesh Shah and my credit card number is [protected] having Barclay Platinum card and this is very ridiculous and you should haven't done this.Now, I request you to kindly take necessary action in this case OR tell me the necessary websites and contact numbers where I can contact and clear all problems happened in the last 1 year almost.
I am using my HDFC credit card since last 4 years but haven't passed through any such problems. Now, this is unbearable and have to escalate the same to all channels, if the matter is not resolved now.
With this email, I am complaining on the Indian Consumer Complain website too.
Look forward to your quick response,
Thanks.
Pritesh Shah
Email: pritesh.shah.[protected]@gmail.com