[Resolved]  Barclays Bank / Barclaycard (Gold) — Account Statements: Credit Card

Barclays had offered me (on my consent) its BPC offer in May 2008 worth Rs. 5618/- on a promise to deliver within 2 weeks of realisation of my payment but till date they haven't delivered. I made a payment through cheque in May 2008 and it was received by them on 3rd June 2008. After wating for 5 weeks and not getting anything positive from their side over phone I requested them to cancel this offer and I adjusted Rs. 5618/- with my payment due for the next account statemnt. I had attached a letter with my cheque, I had mailed them regarding this matter but they did not turned up to listen me. Once they told me that BPC gift was delivered to some Aruna whom I do not know but later they clarified that since the gift was defective it was returned to their office. Now, they are threating me to put my name in CIBIL and forcing me to pay Rs. 7290 as on 24/01/2009 though there is nothing due from my side. On getting such calls I made a payment of Rs. 2000/- on 14/02/2009 and when I calculated as per my purchases over a period, I have made an additional payment of Rs. 2901/- to them but I am getting around 15 calls from their side on regular basis. The last email sent by them was in Sept.08 and they asked for some more time to resolve the matter. Its been 8 long months, I have spent hundreds of rupees on telephones, emails and letters and they have alreday taken extra money of Rs. 2901/- from me and misbehaving me. On asking for personal hearing with their concerned person they told me that there is no such provisons for customers. I have marked letter to Mr. SV Narayan - Head Retail Banking and Cards and emails to Ms. Meera Rawat - Head Governance but they did not replied till date. I am going through mental trauma. Please help me out.