Barclays Bank — Late Payment Charges

Barclays Bank — Late Payment Charges

S Syed Adnan from Bengaluru, Karnataka

I have registered a complaint about the late payment charges on my a.c with barclays and i was advised that somebody from Barclay's will call and keep me updated about my complaint .. no one called back and informed me and when i called back again i was advised that the complaints has been declined and reversal cannot be done no one called to informed this now my concern is if the request was declined why no one from barclays called me when i was advised someone from barclays will ring back.. and now i have been charged again late payment charges as it was not sorted out in the 1st place ... and now i am getting threatening calls and MSG from the bank advising about the payment which is in dispute can some one help me out Was this information helpful? No (0) Yes (0)

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Complainant4702143

from Mumbai, Maharashtra

The last date of the due date was 29th Sep. I deposited the cheque in the cheque drop bos on 27th and payment was credited in their records on 7th october. A Statement was sent the next month for late payment charges and finance charges. I called the customer care and registered my request. The reply i got was that they are forwarding the request and will sort out and get back to me. Till date they have not called back inspite of my repeated calls. Infact they made atleast 5 system generated calls but no one speaks once i pick up. they have increased the due amount to about Rs. 2700/= now. I have talked to them personally many times but every time i get a reply that your request is already forwarded. I should have not been levied any charge for the period from the date when i registered my complaint and they sorted out. 2. so many unspoken calls has disturbed my life. What should I do.

regards
sandeep