[Resolved]  Barclays Bank Plc — Given commitment on settlement & cheated

Address:

Mumbai City, Maharashtra

Dear Sir,

I was using Barclays Credit Card. More than 8 to 9 months i stopped using card & i was paying the payment regularly. Then I spoke to Mr. Samir Patil executive of Barclays bank (Office at 601/603 Ceejay House, Shivasagr Estate, Dr. A Beasant Road, Worli, Mumbai - 400 018) regarding settlement in Oct. He told me settlement amount will be 4,000/- & I gave 1010/- in cash & balance amount 2990/- in cheque to Agency Riddhi Siddhi Associate (Collector name was Rajesh Gurav).Again he called me in December & asked me to pay 1575/- for final settlement & gave excuse that due to some calculation or adjustment problem you have to paid 1575/- then only i am able to provide you settlement letter, that time agency was Gurusai Enterprises & collector name was Sandeep Kesarkar. Even when we (myself & Sandeep) spoke to Samir Patil on his mobile ([protected]) he had given commitment that i will get the settlement letter whthin a week. But same story happen again in Feb he called me & told me to pay Rs. 890/- for completing the settlement process. I denied to pay cash then he promised me & even he told collector to give in writing on receipt that this is the final settlement amount towards this card. Mr. Irfan ali from Gurusai Enterprises given in written as per the instruction from Samir Patil. Then i spoke to him he told me i will courier you the settlement letter but he never couriered. Thenafter whenever i called him on his mobile he never picked up my phone.Then suddenly in month of May one person came to my home for payment collection when i told him you speak to Mr. Samir Patil in bank then for next one month nobody came to my home. again this month one person came to my home for payment collection.

This is cheating because after commitment from the bank employee i am not getting the settlement amount & even i paid more than my purchase value to bank & they are raising the interest on amount even i told them to block my card on that also they are not agreeing.

After false commitment from bank then who is responsible. & Why should i pay to them. People from agencies coming home for payment. If this is the way bank is robbing to people then who will help us?

Please help me in this matter because i am getting frustrated due to this.

I am attaching receipt for your reference.

Please help........