[Resolved]  Barclays Card — wrongly overlimit charges applied

my credit card no. is [protected] . regarding this i want to make complaint that my credit card statement generation date is 5th every month while till statement date outstanding balance due was Rs. 11834/- and Card credit limit is Rs. 12000/- but after billing due to interest outstanding amount including interest crossed the credit limit and total outstanding is Rs. 12263/- . Now They have applied overlimit charges Rs. 500/- . that is wrong. as per statement amount due befor billing was under limit but after billing due to interest crossed the limit, in this case how can they applied overlimit charges. now i have talked with barclay bank customer serce executive Neha about cancelation of card and payment of dues without overlimit charges and also all details sent to barclays bank service manager by mail but they are not agree to cencel the card and they are not agree to reverse the overlimit charges please help me. what i can do in this situation . i want to cancel this card permanantly. please take necessary action against barclays bank . i shall wait for your positive responce.
From
yatender singh
my mobile number is [protected]
adress IASRI, New Delhi