[Resolved]  Barclays Credit Card — Misguided/Cheated by Barclay's Sales Representative

Barclays Platinum Card — Worst service on the Priority Circle Membership

I had in September received a call from Barclay Card customer care division of Delhi and given a wonderful pitch on the Priority Circle Membership. I told the executive that due to financial EMI's that were due for me i wont be able to pay up for the membership though i liked it a lot. On hearing this the executive assured me that if i want the membership fees shall be postponed to my October statement payable in November. I wasnt convinced so i even spoke to a manager at the same office and was re-assured by him. This is when i agreed to the membership. But to my horror i was billed the joining within 10 days on 26th of Sept. Thats when i immediately brought it to the notice of the customer care but they said they cant help me. I told them to check their records and what i found most disgusting was the fact that my conversation with the exec and the manager of assurance of delaying the payment was never there. I was seriously hurt by the false swindling nature of the Barclay service. I immediately logged a complaint and got the membership cancelled within the 21 day window. This was so that i get the charges reversed in my October bill. I confirmed this complaint at least three times with the HQ branch at Chennai. I was even given a reference number[protected]. I spoke to three executives Kapil, Ajay and Himani to confirm that i do not want this membership anymore. After almost a month on 3rd of November i check the status as noone had bothered to confirm to me if the cancellation was done and charges reversed. To my utter shock i again am told that the request is still pending and i shall have to pay the bill this time as well. Due to the whole false promise of delaying the joining charges my September bill was paid late as i had to scatter for the finances to bill the additional Rs 6700 approx joining fees. I paid interest on this as well as Barclay's took 5 days to collect a simple cheque and remit the amount due against it. I had dropped this cheque on 25th at Agra in a Skypak dropbox which was functional 7-days a week with no offs. Still even though the cheque was picked on 25th itself it took barclays nearly 6 days to encash it. They cited reasons as silly as Diwali and Sunday being holidays. I had given them the cheque numbers on 27th itself still they bugged me with almost 50 calls in 4 days uptill 31st to remind me of not having received payment. I was gravely disturbed with the shoddy service standards and insulting means Barclays employed to get their money due. Now when its all done i get back to trhem asking if the Rs 6700/- has been reversed in my October bill, they say due to technical snag they havent been able to. Why should as s customer i suffer because there were nationwide holidays like Diwali etc and the same when it applies to Barclays they say "Oh Sir it was a technical snag...". Somebody please put them to task. I am really grieved over the way i have been handled by them...

to,
each concern,
i am a barclays platinum card holder .i have trapped for priority circle fees. actually in September between 4 to 5 pm i have receieved many calls from barclays priority circle about taking membership for Rs 6000 lifetime fees
i had told them to give me some times for think but they told that it was the last day, between the calls due to network problem the communiction was disconnected many times.
and finally calls were disconnected prior of finallisation. after that i call to customer care no [protected] and gave them details about calls at 5.30 pm and told them strictly that i am not interested in membership and not to give me membership they assure me that no fees was deducted and they had taken my complaint and assure me that no fees would be deducted for that.
after some days when i called to know my total outstanding it was showing that the membership fees Rs 6000 and service charges were deducted on 05/11/2008.since then i had made many complaints even before preparation of march satement but only assurance were given but no action was taken .now i am feeling like in a trap.

PLZ.CALL ME FOR DETAILS

Dear Sohan,

Kindly put a mail addressed to meera.[protected]@barclays.com with a cc marked to [protected]@barclays.com; jatin.[protected]@barclays.com ; ganesh.[protected]@barclays.com with the whole details.

For more assisstance you may write me on my email id.

Regards
K Rajneesh
Head
INDIAN CONSULTANT GROUP
( Expert in Banking Disputes & Grievances )
Email : [protected]@indianconsultantgroup.com
visit us : www.indianconsultantgroup.com
" Please don't print e-mails unless you really need to. Save Trees - Save Environment "

Dear Friends,

I have a credit card from Barclays initialy they offered me a credit limit of Rs, 1.2 lakhs now they have chopped to 70k plus.. I have written to them, even to their customer care head. Of sheer waste they dont even bother to respond. And my payment track is upto date without any dues.

I advice to all of you never take a Barclays card.Worst customer care.

Rgds