Barclays Credit Card — credit card

Sir,

I was holding Barclays credit card and was not satified with the services from the day one. Last year in the month of feb I requested for a balance transfer which was approved from the bank side but to my anguish I never received the check for the same and the bank added the amount in my statement with all the interset and other charges. I had to call them alteast 15 times to get the charges reversed and then they reduced my limit from 44000 to 33000 without any prior notice. The problem did not end, after making all the payments on time and keeping the debt to minimum the card was never functional, every time I had to face the emberrasment. Last year in the month of October I made a transaction of Rs 5056.00, but I never received the statement for the month of October and was unaware of the due date and the total outstanding, hence I made what i believed was correct amount. In the month of December to my very surprise the statement revieled that I owe bank principle of Rs 443.59 and Interest and late charges of another 600, total to 1042. To get things cleared I called the bank customer care dept and confirmed that I never received the statment and since it was banks error I will not be paying any amount, to which the bank rep confirmed that he will forward my complaint to the higher authority and will resolve the case at the earliest. But no resolution was provided and the next month I received another statment which again had late charges and this time the principle amount was 1042 and late charge was levied on this amount. To get this sorted out I have had many converstation with the bank rep and also wrote many mails that why are they charging me again and again when the said card is under dispute.

Now after repeated mails and converstation the bank is not willing to clear the case.I would like that there should be some representative from my side who can take this case forward and help me getting out of this mess which the bank has created. They have nothing to loose but my credit history is going for a toss.

Appreciate who so ever can help me
Regards,
Deep Bhatia