Barclays Credit Card — Payment made through authorised agency but still the collection people are harassing

Dear sir, ,

I have made the complete payment in two parts.

The easy payment bill details
FIDHA SUPER BAZAR INDIRANAGAR BANGALORE
TID: SA[protected]
Batch No:3251
Seq No:11627
OPR:SPEED1.
SRV:SBI
22/05/09
18:44:44
Rs.20005.00

They said they have some problem with their machine that they cannot take
payment of 24K in one transaction. so they broke it into two. 20K and 4050K. 4050 is reflecting in the account as paid but 20k is not reflecting.

Payment was made in cash.