Barclays Credit Card — Complete lack of service

Barclays Credit Card — Complete lack of service

M Mehul Kain from Kolkata, West Bengal

Hi, Please note the issues I have faced with Barclays Credit Cards. This is an abbreviated list. 1. Double charging of amount on my credit card. Led to rejectio of my card and public embarassment. 2. Their inability to send me my credit card statements. For the first two times, I paid based on their SMS. 3. At the time for the third statement, they again did not send me any information. I made numerous calls to their call center and asked them to send me the same. They emailed me copies a week after the due date. Late fees were charged on the same. 4. I made at least 10 calls in March over resolution of late fees. Standard answer, 3-4 working days more. 5. At this point, Barclays charged me a renewed late fee. By simply not giving me an answer to whether they could waive off the fee and delaying it over a month, they made Rs. 550 more. 6. I decided to end this service. Paid all dues and asked them to take a request for cancellation of the card. My card however is still active!! 7. I asked for my reward points to be converted on 16th April 08. This only happened after over 5 calls in end May 08. 8. Additionally, I qualified for a diamond pendant based on an offer of theirs in December 07. The same only reached me in April 08. This was also after over 20 calls to customer service. 9. As a final addition of insult to injury, there was an automatic online transaction on 24th May, 08, which was reversed within a day. For this they charged me over Rs. 450, did not send me my credit card statement for over two months and are now demanding Rs. 950 plus (Till date). My only communication was a late payment reminder in early July asking me to pay Rs. 150. (Which I was actually stupid enough to do). I would advice anyone reading this account to steer clear of Barclays. They have the worst setup in India. Their credit card helpline is inept and unable to help customers. In addition, their customer service email answers are stupid enough to try anyone's patience. They are some of the most inept conversations I have had with anyone. I would ask Mr. Kusal Roy, the head of Credit Cards India to seriously examine whether this kind of complete failure on his part towards establishing a comprehensive system justifies his salary. Was this information helpful? No (0) Yes (0)

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Comments

Arpita Ashok Shah

from Surat, Gujarat

I completely agree to this complaint as I and many like me have undergone various problems & harassments in spite of making payments.Key features of this card co. in poor co-ordination, unability to resolve complaints, poor TATs, lack of knowledge in customer care executive, rude & roothless behaviour of collection dept, no ablity to understand customers problems, unsatisfactory services, ability in speaking sorry with dignity.

mbritunjay

Hi All,
I was compelled by the executive of Barclay Credit Card Issuence department to take a new card ([protected])at free of cost. At first I repeatedly denied it as I am having four life time free cards from other reputed banks. But the executive told me that this a special offer for me and they will be issuing Platinum Card at free of cost.They completed all the formalities on line telephonically.
But after one month I started getting statement for paying annual charge of more than Rs.5500/-. I have not used their card yet.

So wrote to the customer care centre as well spoken many times with the call centre people also to revert all charges and cancell my card immediately.

But they are not aggreging to satify my request and instead the collection people are disturbing me everyday. They are interested for the annual fees and not for the long relationship with the customer or the gain of the bank.

Rs.5500/- is not a great amount for me, nor it is a lost to the bank also. But some of the uneducated or unfit leads of the bank are not ready to compromise my request.

So I request the highest authority of the bank to look into the matter very seriously and train the persons at the lower level to keep good relation and work for the benifit of the customer as well for the reputation of the Bank also.