[Resolved]  Barclays Investments & Loans (India) Ltd — false and fake commitments to give settlement letter

Address:

Mumbai Suburban, Maharashtra

I am prashant kumar shivnath prasad chaurasia. I had taken a personal loan from Barclays Finance, vashi branch for rs. 283608/- On 03.08.2009 having loan no-LC[protected]. Tenure of the loan is 48 months and EMI is Rs. 9247/-. Due to my family and financial problem I was unable to serviced regular emi of rs. 9247/- since june, 2011. The principal outstanding in the loan account in the month of december, 2011 was rs. 180000/- (Approximately) as told by barclays finance employee (mr. Prashant). He told me that he is from barclays finance and convinced me that I go after settlement of my loan account for rs. 105000/- And asked me to deposit rs. 20000/- Towards settlement of loan. I deposited rs. 20000/- On 21.12.2011 towards settlemet of loan and when I asked about the settlement letter, he promised me to give in the first week of january, 2012 as the settlement letter comes only after lumpsum deposit of rs. 20000/-. But in the month of january he again demanded rs. 20000/- Towards settlement of loan and said that I will get settlement letter in the month of feburary, 2012 and I have to make payment of balance amount of rs. 65,000/- In 5 equal installment of rs. 13000/-. And also told me to write a letter to barclays finance stating your financial status and other family problems for scheduling of balance amount of rs. 65000/- In 5 equal installemnt. I deposited rs. 20000/- Again in the month of january 2012 towards settlement of loan and also handover a letter to the collection boy (mr. Manish sawant - from pari incorporation). But till now I dindn't get any settlement letter. Then I made a complaint over phone to customer care, they given me complain no:-bsp[protected] and told me to visit branch offies of barclays finance. Today I went to your mulund branch office and meet with mr. Sanjeev more (skriker financial services), he told me that your loan is under settlement process but u will get settlement letter only after payement of last emi of rs. 13000/-. I also met mr. Dinesh bodke, collection manager (barclays finance), he also told me the same thing that I will get the settlement letter after the payment of last emi of rs. 13000/- And he told me that your account is under settlement process and explained the settlement process as - whatever you paid I.E., Rs. 40000/- And the rest you will going to pay that will go towards settlentment of your principal outstanding and when you pay the last emi of rs. 13000/- Then you get a settlement letter and noc.
But still I am not convinced by the promises barclays finance employees which they made to me. And when I serched on the net regarding the similar issues of other borrower who also faced the similar problems from braclays finance. I felt myself cheated and I want to complain about same.
Kindly provide me help to redress my grievances and also to get the settlement letter. I would be higly obliged for your kind cooperation in this matter.
Thanks & regards,
prashant kumar
mob: [protected]