[Resolved] Barclays Priority Circle — NON RECEIPT OF THE OFFER

[Resolved] Barclays Priority Circle — NON RECEIPT OF THE OFFER - DEMANDING FOR THE PAYMENT

M MUKESH M SHETH from Hyderabad, Telangana

MOST URGENT TO, THE BARCLAYS MANAGER, DEAR SIR/ MADAM, WITH REFERENCE TO ABOVE CARD, I HAVE RECEIVED YOUR BILL STATEMENT DATED 22nd SEPTEMBER2008FOR RS. 19358.01 OUT OF WHICH I HAVE ALREADY PAID A PAYMENT OF RS; 14358.00 ON DATED 22/9/2008 THRU ECS REF NO MHDF[protected] . THE BALANCE PAYMENT RS, 5000/ FOR CHARGES TOWARDS PAYMENT OF PRIORTYCIRCLE, IN, THE COMMITMENT GIVEN IN THE RECORDED MESSAGE WAS THAT I WILL BE RECEIVING THE GIFT VOUCHERS WORTH RS 400000/ALONG WITH STROLLEY BAG WITH IN 3 TO 4 DAYS ON ACCEPTANCE OF THE RECORDED CONFIRMATION CALL &I WASINFORMED VERY CLEARLY THAT I HAVE TO MAKE THE PAYMENT TAWARDS THIS OFFER RECEVING THE GIFTS, BUT TO MYUTTER SURPRISE, I HAVE NOT RECEIVED ANY GIFT BUT I HAVE THE ABOVE MENTIOND BILL FOR PAYMENT AS I HAVE NOT RECEIVED THE GIFT HOW CAN I MADE THE PAYMENNT IN THIS REGARD AFTER DEDUCTING THE PAYMENT I HAVE MADE THE PAYMENT TOWARDS THE USAGE OF MY CARD AND I HAVE A SEVERAL COMPLAINTS THE FOLLOWING ARE PARTICULARS OF MY COMPLAINTS, 1. 16.09.08 COMPLAINT REFERENCE NO.[protected] ATTENDED MY MS. HEMANI 2. 04.10.08 MAILED TO SANTANU DATTA HEAD OF SERVICES, BARCLAYS BANK. 3. RECEIVED MAIL ON DT.28.10.08 STATING THAT I'LL BE GETTING RESPOSNSE IN THIS MATTER WITHIN 7 WORKING DAYS. 4. MY MAIL DT. 23.10.08 FOR NON RECEIPT OF RESPONSE 5. COMPLAINT THROUGH CUSTOMER CARE ON DT. 24.10.08 CAS NO. 237543 6. COMPLAINT DT.04.11.08 REFERENCE NO. CAS 306945 ATTENDED MY MS. ANUYA INSPITE OF THIS I'HAVE NOT RECEIVED ANY COMMUNICATION TILL DATE. BUT REGULARLY IAM GETTING THE SMS & CALLS FROM BARCLAYS CALL CENTRE TOWARDS THE OUTSTANDING PAYMENT. AND ALSO GETTING THE BILL FOR OUTSTANDING PAYMENT ALONG WITH FINANCIAL CHARGES. FINALLY I HAVE RECEIVED A LETTER DT.03.12.08 STATING THAT MY INFORMATION OF NON PAYMENT HAS BEEN REPORTED TO CIBIL WHICH IS TOTALLY UNFAIR ON PART OF THE BANK AS A GENUINE CUSTOMER IS BEEN MENTALLY HARASSED & FORCE TO PAY THE PAYMENT.IF I DO NOT NOT RECEIVE THE CONCRETE REPLY & THE MATTER WHICH YOU HAVE FORWARDED TO CIBIL IS NOT WITHDRAWN. I WILL BE FORCED TO TAKE THIS MATTER IN TO CONSUMER FORUM. HOPE IF YOU WANT TO SETTLE THIS MATTER AMICABLY RESPOND ME IMMEDIATELY WITHIN 3 DAYS ON RECEIPT OF THIS MESSAGE. FOR YOUR KIND INFORMATION I HAVE FORWARDED A MAIL ON DT.26.11.08 TO CIBIL AWAITING FOR YOUR EARLY REPLY THANKING YOU MUKESH M SHETH (BARCLAYS CARD HOLDER) credit card no; [protected], C.C. TO CIBIL TO BANKING OMBUDSMAN (OMBUDSMAN SCHEME) TO CHIEF MANAGER CUSTOMER SERVICE DEPARTMENT - RBI Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Amit Kumar

from Delhi, Delhi

Barclay Credit Card — Regarding misguided by call centre

Dear Sir,
I have paid my due amount by cheque of amount 35, 000/- through Dena bank on March 2008.
I got message that my cheque has not been released then i called to call centre they told me that they have received my due payment. Now i came to know that due has been increaed . I am not able to pay any more amount. Plz clarify it.

Thanking you
[protected]

MUKESH M SHETH

from Hyderabad, Telangana

BARCLAYS BANK CREDIT CARD. BARCLAYS PRIORITY CIRCLE - OFFER — NON RECEIPT OF THE OFFER - DEMANDING FOR THE PAYMENT.

Dear Sir,

with reference to this matter i have been promised through recorded systems that i will be getting a strolly Bag & voucher worth rs.40000/- immediately within 3 days on the acceptance from the recorded call message i have been informed that i have to made a payment Rs.5000/- has to be made after receipt of this acheme. i have not received aby scheme from your end but i was surprised to receive the statetment showing that i have to pay the sum of Rs.500/- towards the sceheme. i called to barclays call centre (to Hemani on dt.16.09.08 reference no.[protected] & have been informed the matter will be reverted to me within 2 - 3 days but there was no response.

after this i didn't get aby response so i mailed a complaint to head service Ms.Santanu datta on dt.04.10.08 and i received a mail on dt.20.10.08 stating that i will be receive the response from the correspondence Unit in the next 7 woring days. in spite of your mail i have not received any commmunication from any of the department. i have communicated through mail that i have not receoived any response from your end. but in between i have been receiving several numbers of calls 7 SMS towards oayment of this amount (priority Circle Payment) & have been putinto unnecessary Mental Stress & Harassment.

again on Dt.23.10.08 i have communicated through mail that immediate action should be taken from your end in this regar but no response was there to my mail 7 on dt.24.10.08 i have made a complaint through telecom to barclays customer care service wide complaint no. CAS 237545 & complaint received by Reshma. again on dt.04.11.08 i have made another complaint wide reference no. CAS 306945 & complaint received by Anuya. after all this process also day to day i have been put into mental stress, which has been become the health hazardous to me. in the mean time i have received SMS that my above said Card has been suspended due to non payment. please note that false promises are being made & no recorded evidence of our conversation has been heard to me till date in spite of my request nor any reply has been received or communicated to me.

in spite of this my several communications through mails, Calls Etc., i have received your latest statement of Nill showing outstanding amount rs.6510 (including prorated Credit Interest, late payment Fee, Service Tax debit interest & Service Tax etc., )

i have been informed in the bill that my account has been suspended until my payment received by you. please note that if you not revert that total outstaning amount of rs.6510/- i will be constrained to take immediate legal action for my mental stress Harassment & unnecessary tension being put on me.

we have already paid amount of rs. 13080/- on 20.08.08 after excludiong the offer amount againt statement dt.02.08.08 & have been harassed daily to pay the amount otherwise i have been informed that i will be put in the defaulter list of CIBIL. please note that this i have been misguided through recorded system that i will be getting the scheme within 3 days on acceptance of recorded discussion. the payment has to me made only after receipt of this scheme. no sceheme received and iam not liable to pay any amount for this scheme.

kindly send your correspondence address so that i can send you all details for the same.

FROM
MUKESH M SHETH
Flat No. 506 & 507, 5th Floor
Sri raghavendra pearl palace
Gunfoundary, King koti
HYDERABAd - 500 029
(m): [protected]

BARCLAYS CARS no. [protected]