[Resolved]  Best - Bus — BEST Bus Drivers and Bus Conductors brutal behavior

Dear Sir,
We are victims of BEST Bus Drivers and Bus Conductors brutal behavior.
Introducing to you, I’m Harmit Panesar from Mumbai. I always leave my office by 10:00pm and reach bus stop to catch bus at 10:30pm. I often change my bus from Jogeshwari/ Dindoshi/ Thakur Complex etc.
I want to highlight a recent event that I witnessed on 24th Sep 09s Bus Number: MH 01 6729, running from Dindoshi and Bhayender 708 around 11:20pm.
I boarded this bus from Thakkur Complex, Kandivali, Mumbai around 11:20pm. I was at seat. After few bus stops we were about to reach Ratan Nagar, but as usual the bus driver didn’t halt at that stop (especially at night; after 10-11 they don’t halt easily SIR). As frequency is at less this time, one of the passenger chase the running bus for a while and happen to get into it.
As expected he started debating with the Bus Conductor for not stopping the Bus. I was astonish to see that the Bus Conductor had given him all kind of bad words and cursed him like hell. When passenger said that you better take this bus to police station, Conductor replied that we are Government employees and Police men cannot put us in fault.
This debate continued….
Latter we crossed Dahisar Chechnaka. Now the Bus was passing through the Check Naka Police Station where suddenly the Bus Conductor started to hit that passenger. Coz of Government delicacy, he didn’t hit back. But the Bus Conductor continued beating him and had through him out of the Bus. There were Police Men also who didn’t take any action. Sir, Bus Conductor had a good time in beating him and was commenting inside the bus that they have power.
I sincerely want you to look into this matter. As it’s often at night where they don’t halt at respective Bus Stop, before the passenger boards the bus – the start driving, misbehavior of Bus Conductors, rash driving, breaks signal guidelines etc.
We will definitely appreciate on the necessary actions taken by you as we want to use BEST BUS regularly.
Regards,
Harmit