[Resolved]  Best Bus Complaint For Route No. 333 — BEST BUS NO. MH01 L8989 - Complaint against driver and conductor on Route No. 333

We board our bus from Agarkar Chowk (Andheri East) Station - Route No. 333 to New Quarters. Bang adjacent to this bus stop, is another bus stop of 308 going till Sahar. Now the problem starts when the queue at 308 is very long and simultaneously the queue at 333 is long too. Commuters travelling in 308 can avail any bus that halts at that bus stop as many commuters alight at Chakala. But the commuters at 333 route can avail only that bus since it takes them right till New Quarters, as this is the only bus which takes us there, there is no other bus service till our destination.
When 333 bus arrives, it is normally halted at 308 bus stop as there is no particular bus shed for 333. Commuters who normally wait for 15 to 20 minutes for bus no. 333, cannot board the bus as commuters from 308 try to push themselves in. We at 333 are pushed and stamped when we try to make our way in forcibly.

We urged few drivers to stop the bus only at 333 bus queue but they start abusing and fighting with us and say that all this happens at the bus stops and it is not their duty to take care of all the rules. We also requested the conductors to atleast stand near the rear steps so that commuters from 308 queue are not able to board this bus before us. But even the conductors were rude to us saying that they do not have time for all that . They also commented that why dont we travel by autos rather than travelling by buses.

Is this the way the drivers and conductors should behave with the commuters? Arent they given any training in communication?
Why cant they see their family members in us?

Its our earnest request to please give them special training as to which bus should be halted at which stop. Also they should be trained to speak politely to commuters.

Thanking you,
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Aug 14, 2020
Complaint marked as Resolved 
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