[Resolved]  Best Bus Service — Dangerous and ill maintained Ac buses

Address:

Mumbai Suburban, Maharashtra

This is specifically in regards to your A/c bus service in Mumbai. In the recent 3 months I have observed that most of the A/c buses are not maintained at all. Especially the A/c bus no: 1323, route no:700, from Borivali to thane. And also similar route buses from Thane to Borivali never have the A/c working. The conductor is rude and the bus driver behaves as if he is doing a favour by driving the bus. They do not respond to our queries, do not switch on the A/c and are extremely arrogant. I need you to look into the matter and make sure they are made to realise that they are in a service industry and they need to treat us like their customers and not beggers. Moreover, BEST needs to make sure, the busses are serviced, checked and only then allowed to ply on the roads. Else please make sure when the A/c is not working, the passengers are returned their entire fare. BEST is playing with the lives of innocent passangers and should be taken to court for this irresponsible behavour.