[Resolved]  Best Buses — No queues, TC not doing his job

I am a regular passenger of Bus no. 421 commuting from Ghatkopar to Filter pada.
My complaint is that there is no particular system in which public get in the bus from the bus stop at Ghatkopar, before the bus arrives everyone stands in the queue: a standing queue & a sitting queue, but as soon as the bus comes everyone just rushes to enter in first which results in a big mob. Also the TC appointed for the bus stop is never on duty.
By chance once he was there but controlling traffic and not the people, I went up and asked him that why was he not doing his work, he replied back by saying that i will handle the traffic and not the queue i[censored] make 3 lines and just walked away.
Now whose job is it to ask people to stand in a queue.
Its the same in the evenings, the driver doent halt the bus at the stop even if there is place for the people to get in, and we are left standing at the bus stops for hours.