Brihanmumbai Electricity Supply & Transport Undertaking [BEST]

[Resolved] Best Transport Undertaking — Best AC Bus Complaints

Prashant_Nighojkar

from Navi Mumbai, Maharashtra

Address:

Mumbai Suburban, Maharashtra

I am Commuting regularly patronizing BEST AC bus services Rout No.AS 503 from Navi Mumbai. It is very disapproving that even after increasing monthly Pass charges from Rs.1000/- to Rs.1500/- without changing any other fare structure, there is no seriousness given to the commuters by BEST Tranport Undertaking. Being services oriented institution, practically there is very irregular scheduling of the AC buses against published Timings and many a times buses are out of Services. It is well known that in the AC buses mostly all middle and senior Managers travel and due to delay/cancellation of the bus services there is great losses of the man hours to the nation.

Seems there is no active registration towards the genuine problems faced by the commuters who have been victimized inordinately even after making advance payments against monthly/Quarterly Diamond Passes.Various complaints/suggestions were given to the authorities stating maintaining a Complaint Book in all the AC Buses where mostly all professionals commute but seems BEST is not at all concerned about the genuine paid commuters.

We had submitted a official joint complaint lodged and duly signed by 68 regular commuters of AC Volvo Buses and same has been acknowledged by BEST offices on 07.10.2011.

We all sufferers and commuters seeking rightful action from the Service oriented Institution like BEST.

[protected]@mtnl.net.in

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Donal Marshal Noronha

from Pune, Maharashtra

BEST Transport Undertaking — Excess Fare Charged from Mira Bhayandar Municipal Corporation bus stop to Royal College by 710 Ltd. bus on February 24, 2010.

Dear Sir,
I and my daughter were travelling from Mira Bhayandar Municipal Corporation Bus Stop to Royal College by 710 Ltd. bus at 0930 hrs on February 24, 2010. The conductor on board charged Rs. 8/- (instead of Rs. 6/-). Inspite of telling him that the rate is Rs. 6/-, he did not budge. I have already filed the complaint on February 25, 2010 at Anushakti Nagar Bus Depot with relevant ticket attached. Kindly look into the matter.
Thank you and with best regards
Donald

payal agarwal

from Mumbai, Maharashtra

The complain is about not giving change back. I took best bus no. 708 (Dindoshi agar) at 8.42 am from golden nest to novelty bus. I gave bus conductor rs. 10 . and the ticket was for rs. 6 .He gave me ticket no.[protected] . he asked me for 1 rupee change which i was not having. he told me that wait for change to come, then i will give you your 4 rs. i agreed. but to my surprise i saw that he was giving change to other passengers infront of me. I remain calm . but then his bag was filled with coins and when i asked him to give me my change back, he beacame rude to me and said meri marji mujhe jab chuta dena hoga duga koi me umhara gulam nahi hu. iasked him politely that why you are not giving me change when you are giving change to all other passengers. he said meri marji and tum apni bak bak band karo samjhi na. ab to me tumhe chuta duga hi nahi jo karna hai karlo. and he went forward issuing tickets to other. No one helped me. and i didnt get that time to note his batch no. all i have now is ticket as proof and nothing. This issue i am submiiting here so that some one can help me to teach this guy a lesson. the question is not of 4 rs. i will think i have give it to beggar. but question is of behaviour of a best bus employess, this is very common case. i think this conductors loots every 10 to 20 passengers per day and filled their own pockets.