[Resolved]  Bharat Gas Agent, Kasaragod, Kerala — Delayed delivery

Address:

Kerala

Sir,

The Bharat Gas agency in Kasaragod, Kerala who always delays their delivery even though they keep the sufficient stock of filled gas in their godown as per their stock details shown in their office. Whener complaint about the delay, their asnwers are either there is no supply from their region or contact after few days.

Even if we contact to their regional sales manager number shown in their office by telephone, he also promise the delivery after 2 days without checking the availability of filled gas cylinder in their stock. If we insist for the supply of gas, he defend that the available cylinders are defective. But, in their display board it will not be mentioned number of defective cylinders.

In this scene, we compel to presume that the available stock are goes to black market or to their nearest relatives and friends without booking priorities which is talk of the consumers at large. Helpless consumers are disppointed with their service. Also, they never give chance to register their complaint which is kept in their hidden office cabin. A written confirmed delivery date is also not provided to delay the delivery and safeguard their stand.

I request to monitor their supply and take necessary corrective action to avoid delay and better the service to the utmost satisfaction of all consumers.

With best regards
A disapointed consumer.