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[Resolved]  Bharat Gas — Rude behaviour of the employee

Sir,

On 15th Fed 2009, I called the below number Ph; 7753554(which is the number of one of the branchs of Bharat Gas(Airforce Station, Begumpet)) to gather some information about the gas connection. A person received the call and before I could say anything, he shouted saying that "today is sunday and the time is 8:30 PM, how can you call now". Can you please tell me that is this the way they talk to a customer? If it was not an appropriate time then why is he there in the office at this time and can't he say the same thing in a polite manner. I request you to please look into it and teach the employee how to speak to a customer.

Regards,
Vasanta.
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  4 CommentsShareTweet

Comments

For refill the gas cylender I phoned the bharat gas agency on given 5 numbers . I have called more than 50 times in a days, but all time Phone got engaged, I called in free time till phones was engaged, lastly I visited the place found that 7-8 girls employee busy on phone with personal talking.They don't care for customers.Bharat gas agency in kalewadi fata pimpri pune
sir,
I have only one cylender connection and i want buy one more cylender to this regarding i am going
bharat gas office(WEST AND TEN GAS SERVIVE AT TODA PUR N.D) and asking the detail to employe what is the procusuer of your. And what is the document reqire and how much many all these things one employe sayed to me CHAO YAHA SE MERA DIMAG MAT KARAB KARO actually he is not costmere dealer he is gas repaire man .Sir i am asking with u it is right i am just asking detail of the document hou it is reyect. I hope u take that thing very serious

member ship no -Y-15669

Thanks
Regard
Banwari yadav
[protected]

Bharat Gas — no on time delivery and rude behaviour of staff

i am a Bharat gas service user. my consumer no. is 122625. my agency is CHAITANYA GAS SERVICES, G.M.ROAD, NR. NEHRU MAIDAN, DOMBIVLI (E).
there has been a continuous delay in delivery of gas cylinders from this agency since last 3 months. i have been using bharat gas since lat 23 yrs it is the first time i am experiencing such irresponsible behavior. Calling the agency they reply that the delivery will be made next day but the deliver has not made yet. Every month we have to call them and ask for the same. On top of this the phone lines are always busy and if luckily there is a call they reply in rude and arrogant manner. this situation has been faced by many of people here. As I can see there are many such complaints registered authorities please take a step and do us the needful and provide us with better service otherwise sum crucial steps has to be taken...
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My consumer no is 40322, I am also facing similar experience in this Agency. Chaitanya. I propose to immediately cancel the agency services of this company & handover to someone needy.
The employees in this agency are arrogant & do not reply. Only one telephone line is working which is always busy. We are working couple so we find very difficult & sometimes have to take leave to take the delivery of the cylinder.

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    Bharat Petroleum [BPCL]
    Customer Care Service
    Customer satisfaction rating
    44%
    Complaints
    4678
    Pending
    0
    Resolved
    2038
    Bharat Petroleum [BPCL] Phone
    +91 22 2271 4508
    +91 22 2271 4516
    Bharat Petroleum [BPCL] Address
    1st Floor, Golden Triangle Bldg., P.O. Navjeevan, Navrangpura, Ahmedabad, Gujarat, India - 380014
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