Bharat Gas — Not got connection due to unavailability of required papers with distributor

I have recently relocated to Bangalore from Mumbai. I got a transfer letter for the gas connection. When I called the Bharat gas agency at BTM layout, Bangalore, I was told that the necessary papers for booking is not available and I'll be called in a day time. The person has taken my phone number. I was not called for two days. On Saturday (30-May-09O I have gone personally to the agency and gave the transfer letter and residential proof. I was told that I am in the waiting list of 157 and will get connection only after 1 week time. I asked about the reason for the same as it is only the transfer. The person infomred that they do not have the paper for making entry for new connection and it is not available throughout India. This reason seems to be unbelivable and being a well reputed agency, the same has not been expected from Bharat Gas. I still do not know only because of the unavailability of paper for entry, they have to hold the connection for 1 week. Being a new comer to Bangalore, it is really difficult to survive without gas. Kindly take this as an urgent case and do the needful.
Thanks and regards,
Dr. Thanga Mariappan