[Resolved]  Bharat Gas — Poor Service of Deoria

Hi,

I am a unsatisfied active customer of Deoria (Utter Pradesh). This is not only me but all your customer of Deoria who comes under Deoria Gas Services are very disappointed by the local rules. There are new rules conducted by Deoria Gas Services for domestic gas customer:
1. Minimum Home Delivery charge is Rs. 325-Rs. 350, while on we get a receipt of Rs. 294.50 (Reference: July 2009 receipt)
2. After 22 days of receiving delivery of a refilled Gas (Domestic), Customer valid for register his name for new home delivery voucher, after 10 Days from registration of name Customer become valid for booking of home delivery voucher. After getting this voucher Customer should wait for at list 10 days for launch a reminder complain for delay in delivery of gas, then again wait for 5 days and after that re launch the Complain and fallow further till either customer get the delivery with in 22 days from the date of booking or after 22 days booking become invalid. After that again fallow the above process. Also I want to mention here that for all the above procedure customer should physically present at Deoria Gas Services Office counter, customer can not use other medium like Phone, e-mail, sms etc. So it will take around 40 to 60 days to refill a domestic gas for whom who have taken connection of Double Cylinder.
Behind al this:
1. Refilled gas is available every day if customer wiling to pay Rs. 500- Rs. 700. One can take it Directly from Authorized Gas cylinder Delivery Boys of Deoria Gas Services.
2. You can see in city domestic gas widely and openly used for commercial purposes for example: at restaurants, at footpath fast food providers, for refilling small gas cylinders etc. Don’t know if any one use this in house commercial purposes.
Now I want to raise some question in front or customer relation officer that is it the way you are treating your customer?
Please help me this time my both cylinders are empty.


Your Poor Customer
Anchal Kumar Verma(Mo-[protected]) on behalf of Jagrup Prasad
H/N.-639/29,
W/N-15
Deoria (UP)- 274001