[Resolved]  Bharat Gas — Excess charges besides bill amount

I am availing the services of Sathyas Bharat Gas Agency, a distributor for Bharat Gas Agency in Tiruchirapalli. The delivery boys are not satisfied with the tips that consumers give in excess of the billed amount. They have become greedy and pressurise us that we should pay Rs.40/ per delivery in excess of the cylinder amount. When questioned as to why we have to pay such a huge amount, the delivery boys of this gas agency say that Sathyas Agency doesn't pay them any remuneration and thus we have to pay the amount. I am also shocked to hear that they have threatened to take back the cylinders if I wouldn't pay the amount. When the agency was contacted, much to my chagrin, they also repeat that they are not paying any amount to the delivery personnel and it is for us to settle the amount.

Why is it that such agencies are entertained when they are not in a position to pay their own delivery personnel? Is it not tantamount to blackmailing a consumer, when we have the right to ask about unauthorized collection of excess amount? Why shouldn't the agency be blacklisted for not providing proper service and not sorting out the issue? Will Bharat Petroleum look into the matter immediately and prevent swindling by the agencies and delivery personnel?