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Bharat Petroleum [BPCL]

[Resolved]  Bharat Gas — Late Refill delivery, poor customer response

I am a Bahart Gas customer affiliated to Ulhasnagar agency 'Harjas Gas Agency'. They employ all sorts of delaying tactics in delivering the refills. We have just one cylinder and still they deliver the refill in 2 days and sometimes beyond. When we ask of them to provide us with one additional cylinder, they even refuse that.

I don't know what to do. I tried lodging complaint via Bharat Gas official side, but it refuses to submit the same without providing any error message. Hope this forum conveys my message to this insensitive company.
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

dear sir,

Pls note my complaint, my agency is Alok gas najafgarh, i booked gas cylinder booking no 18706316 dt. 28.02.12,

But gas cylinder is not delivered till date,
Reply
I AM AMIT KUMAR JHA, I AM A CUSTOMER OF BHARAT GAS, AGENCY NAME IS SINI GAS AGENCY & CUSTOMER NO IS 28244. I BOOKED FOR REFILLING MY CYLINDER ON 27 FEB 12, BUT TODAY IS 31 MARCH 12, BUT TILL TODAY I DID NOT GET CYLINDER, WHEN I BOOKED THE CYLINDER THAN SINI GAS AGENCY TOLD ME THAT YOU WILL GET THE CYLINDER IN 25 DAYS.ALL THE TIME THIS IS HAPPENING.TODAY I PUT THE COMPLAINT IN BHARAT GAS CUSTOMER CARE, HE GAVE ME COMPLAINT NO, THAT IS 40032008.THAN CONSUMER EXECUTIVE TOLD ME THAT AFTER BOOKING CYLINDER YOU SHOULD GET IT WITH IN 15 DAYS.ACCORDING TO MY VIEW THEY ARE DOING BLACK MARKETING.THERE ARE ALSO SO MANY COMPLAINT REGARDING THIS SINI GAS AGENCY THAT, IF SOME ONE WANT TO PURCHASE NEW CONNECTION THAT IT WILL MUST FOR HIM TO TAKE CHULHA WITH IT AND THAT NEW CONNECTION COST IS RS 4900.WHY THIS IS MUST. PLZ ENQUIRE THIS MATTER.NOW A DAYS I AM PURCHASING MY FAMILY BREAKFAST, LUNCH AND DINNER FROM HOTEL, I HAVE 01 CYLINDER, FOR THIS DELAY WHO WILL PAY THE COMPENSATION.MY CONTACT NO IS [protected].PLZ REPLY
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