[Resolved]  Bharat Gas — mis behave

Please note that i reside in Hosakote, Bangalore. The Distributor here is very rigid and very negligent towards any complaint. I understand from the people here that he misuses the cylinders by selling it in the black market. as a citizen of India i wanted to raise the voice against the same. this is absolutely not acceptable. people here order for the cylinders and wait even for 60 days. sometime they take the empty cylinder and money and never deliver the cylinder. could higher authorities working with Bharat should take up the issue seriously and get the issue resolved.

Dear Sir,

Ref; Kamla Gas Service Ghaziabad Dt 29/12/2008 time 15.40 HRS

This has ref to phone conversation with your Mr. Sanjay Choubey with regard to unexpected behavior from staff of Kamla Gas Service Ghaziabad. (Dated 29/12/08-16.34 HRS on [protected])

Undersigned visited LPG outlet for refill consumer number 11952 under cash and carry scheme.
Firstly refused to entertain on the pretext that connection be transferred to other outlet and cash & carry provision stands withdrawn from Bharat Gas management.
The staff preparing bill arrogantly refused to give refill on cash and carry system and willing to return back the coupon book., on complaining to other staff available on customer counter Mr.Sanjay suddenly became furious and vocally misbehaved with arrogance and said you may do what so ever you desire, his attitude has just short of abusive word.

I will appreciate to know from BPCL;

That

• Bharat Gas outlet staff has been allowed or trained to behave like that rather a free hand has been to respond like that.

• The BPCL notification for completely withdrawing cash and carry provision at national level with effective date. There is no display at Bharat Gas out let in question.

• While I was being refused for cash and carry out let record will speak to how many this facility has been allowed and randomly it was denied to me. The reason for discretion at dealer staff level

There is possibility that shifting of family may be there because of expected transfer, so it has been explained to Mr. Sanjay staff of Kamla Gas Service but he was adamant on his version even was not prepared to listen.

I must appreciate nice listening by your Mr.Sanjay Choubey.

Thanks

Vee.kay.Srivastav