[Resolved] Bharat Gas — delay in delivery cylinder & misbehaviour

Thombre.rohan

from Gurgaon, Haryana

Address:

Mumbai Suburban, Maharashtra

Dear Sir/mam
My self Rohan Thombre residing on rent basis in Naik Nivas,Shankar deval,1st floor,Opp. Municipal School,chembur.I had availed gas connection sevices from BHARAT GAS (Agency Name:Vinayak Agency) At CHEMBUR CAMP.had called several times for Gas refill but didn't got any response & also not listening to me properly & not answering the calls at all.I am now Frustarted by this misbehaviour of their nature.So launching a complaint against Bharat gas.
Request you to please take Strict action agaist them.

Awaiting for your Response.

Regards,
Rohan Thombre
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

geeta g chavan

from Bengaluru, Karnataka

Naik agency — Misbehaviour with customer

Dear Sir/ Madam

I geeta one of your customers have made complaint against our agency but in do not find any reponsce from your side and from my agency also. My card no is 10514. They are talking aurogantly with me and everytime they skipping . Because I have single cylinder it creates problems .I request to take action on this issue. and try to send the cylinder today itself because my cylinder is empty for the last 4 days. My agency is Naik agecny It is in Dharwad

Kindly do the needful as for as possible

Regards
Geeta

vinay rupe

from Mumbai, Maharashtra

Bharat Gas — Misbehaviour with customer and delay in cylinder delivery

MI Mr.Vinay Rupe residing at Dheeraj Regency-D/204,Siddarth Nagar, Kandivli(e),Mumbai-400 066 is a Bharat gas user since the last 10 years. Previously My Bharat Gas account was with Lakshmi Agencies at Carter road 1. Around two to three months back thus got shifted to Mahavir Gas Service, Lokhandwala, Kandivli(e), Mumbai.

I have called last week for booking for new cylinder. The operator informed me that they would be sending it by Saturday. On Saturday they did not delivered the cylinder. So when I called them I was informed that today is holiday and has to call on Tuesday. When I called again on Tuesday, The operator informed me that “THIK HAI GAS AAJAYAGA SATURDAY KO” So I updated her that I had already done the booking last week and called for update regarding non delivery. Upon this I got the answer that “ASIA KOI BOOKING HI NAHI HUWA HAI” Then also I requested her to send the new cylinder next day. She agreed also. Today also when I called to get the status I got the same answer as yesterday “THIK HAI GAS AAJAYAGA SATURDAY KO”.

I ask to let me talked to the senior officer. But she did not allow me to do so. Also when I asked who is on the line they refused to do so I fail to understand as to is this the kind of service that is offered from such a renowned corporate company. I am really frustrated by this behaviour with the behaviour of your staff as they do not know how to talk to a customer

I would like you to look into the matter and please take the necessary actions as soon as possible. Thanking you in anticipation.

Yours truly,
Vinay D. Rupe.