[Resolved]  Bharat Gas — Denial of refill booking

Address:

Bankura, West Bengal

This is in connection with recent incident of denial for booking of domestic LPG refill (Consumer No. 1975) by my distributor. On contacting in person and gathering information from M/s Bharat Gas, what I could have summed up is as follows
My name (unfortunately it is swapan mondal) has been blocked from further booking of refill by the company i.e., M/s Bharat Gas (a subsidiary of BPCL) as there are several consumers named ‘SWAPAN MONDAL’ in the list of my distributor and the gas authority has assumed that myself is fraudulently drawing cylinders through these names (i.e., one person with various Consumer number). But, I have no clue to understand that, why didn’t they think that fraudulence can also be done by falsifying name and address.
While asking the distributor about the solution, I am advised to deposit the ‘voucher’ which I have been issued during the time of taking connection along with photo copy of first page of my Consumer’s Book, any proof of address (POA), proof of identity (POI) and an affidavit swearing in that I do not hold any other connection.
The idea of submission of ‘POA’ & ‘POI’ again is welcome. To me, after verifying these documents with the originals, one can originally identify the consumers and thus can distinguish between consumers having same names.
But the idea of submission of the ‘voucher’ appears to be harsh, since the distributor and the company themselves have retained a copy of at their custody. Moreover, the voucher number and issue date is vividly written in the Consumer’s Book along with all other necessary details.
And for affidavit, I would like to know that why I should be forced to submit affidavit to dispel their doubts by swearing in that I have no other connection? But if it is within the rules and mandatory for all consumers then I must comply with. Rather the onus of submission of affidavit should go to the distributor by swearing in that the all consumers having same names in their list are all separate persons staying at separate addresses.
From all above, it reflects the draconian attitude of my distributor at the behest of M/s Bharat Gas which is simply mockery of their much touted slogan ‘customer first’ and for me there remains a pile of harassments not only because I am a customer of M/s Bharat gas but also there is no substitute in my locality.
Before I end, I would like to state that, I consider myself fortunate enough to have the access of seeking help from you, but think of the several others less fortunate to convey such miseries of theirs to you. Therefore I took up the flag of “JAGO GRAHAK JAGO”
Name: Swapan Mondal
Consumer No. 1975