Bharat Gas — Gas booking procedure is difficult

Address:

North 24 Parganas, West Bengal

Bharat Gas has started a proceedure for booking gas through SMS via registered mobile no. and this they say is the only proceedure to book LPG gas.

My parents are quite old and do not know how to operate a mobile phone and even don't know how to send sms. This system is not only
difficult for my parents who stay alone here and also other old couples who live in the locality.

My complain is what about the people who do not know have mobile phones or who do not know how to operate mobile phones which is mostly the case with elderly people.Kindly look into the matter.