[Resolved]  Bharat Gas LPG Dealer — Non delivery of gas timely nor fixing schedule for delivery as per request

Address:

Ghaziabad, Uttar Pradesh

Sir, I am consumer of Bharat Gas with consumer No. V-9299. The dealer concerned is Vishnu Jyoti Gas Service, A-6, HIG Duplex, Brij Vihar, Ghaziabad (U.P.). My grievance and complaint against the dealer is that they act in a totally arbitrary and monopolistic manner with no regard and respect for the Consumers. They act as if they are obliging by providing the so called service. The specific complaint is against the non-supply of gas on the stipluate date and on being enquired, they are not willing to entertain the call.
I had booked a gas cylinder from the above dealer on 21.09.2010 and was told that the gas delivery would be done on Saturday, the 25th September. I kept waiting for the delivery but in vain, as no body turned up. I called up the dealer, but no body picked up the phone. However, after trying for long, somebody picked up the phone and in most rude and indifferent manner said that the delivery would be done only on Monday, 27.09.2010. I told him specifically that Monday being a working day, no body would be at home, therefore, requested to at least get it delivered on Sunday. However, his blunt reply was that "its my problem" and banged the phone on my face without even letting me complete the call. Thereafter i have been constantly calling the dealer but no body is picking up the phone even though they have five phone for the customers. I spend whole saturday and sunday calling upon in vain.
This problem i have faced earlier also. The dealer have adopted this kind of modus of selling the cylinder in black market. They will intentionally deliver the cylinder on the working day or the day when the customer had inconvenience and if there is no body at the residence, then they will mark it as delivered and sell it to somebody else in black.
Please see to it and please get the problem resolved, since the gas is a basic essential services and i am having great problem in absence of the delivery.
Thanks and Regards
Nishakant Pandey
4/375, Vaishali,
Ghaziabad.
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