[Resolved]  Bharat Gas - LPG Home Cylinders — No home Delivery and extremely poor miserable service by Anand Agency, Ahmednagar

We (our family) is holding the Bharat Gas connection at Ahmednagar. The agency dealer is "Anand Gas" at Vaiduwadi near Pipeline Road, Ahmednagar. We are facing serious problem of irrgular supply and no home delivery of refill gas cylinder since last 5-6 months from this Bharat agency dealer.

When we try to book for refill-cylinder on telephone, there is no early reply from Anand Agency, Ahmednagar. No one picks up the telephone from dealer's side untill first 4-5 continous calls.

For home delivery this is my personal example with proof on my booking gas card - I have booked one refill cylinder om 2-Jan-2010. Till 21st Jan there was no reply from Anand Agency. To which I made again lots of callls to which one call was answered and reply from dealer's end was 'cylinder will be sent immediately and in next 1 hour it will reach at your home'. But no one from Bharat gas Anand Agency came. I awaited till next 2 days tryiing to call them but non of my telephonic call was picked and answered. So on 23rd Jan personaly went at this dealer and inquired about my booking status. I was given answer from Anand agency, Ahmednagar that 'you will get cylinder today (i e 23rd Jan) but I didnt believed them (from my previous bad experience with them) and insisted that I need cylinder right now and after my 3 hrs waiting at Anand agency I was given cylinder at some other location.

Looking at this behaviour of the people from 'Anand Gas at Vaiduwadi near Pipeline Road, Ahmednagar' I'm very much disappointed and made up my mind to register the complaint I have recorded all the answered/un-answered telephone calls with Anand Agency, Ahmednagar in this time period.

Also when I spend those 3 hrs at Anand agency on 23rd Jan, I found all people who came for refill cylinder booking are facing with less or more simillar problems. When inquired in detail some gas connection holders said that we always have to come personaly to book refill cylinder and again after long days again need to come for delivery at Anand agency personaly.

Please suggest me best option.