[Resolved] Bharat Gas (Rashmi Gas Agency, Kr Puram, Bangalore) — Worst Service

hari_prasad1

from Noida, Uttar Pradesh

Address:

Bangalore, Karnataka

Dear Sir,

Our consumer id is 33482 and it has been enrolled with Rashmi Gas Agency. This time we have booked (No: 6883) over phone for refill cylinder on 15th July 2010 but we couldn't receive refilled one till today ie 27th Aug2010. This is not one day or one month as we are facing this kind of irregular and irresponsible service every time. Once the delivery boy rashly replied as there are 1000 complaints from customer if I complain again I could be 1001 but there wouldn't any improvement or realization. The manager is just says for the moment as he delivers but the result will be similar. Kindly look into the issue and take action accordingly as completely dissatisfied as a customer.

I approached KFCSC but they have give contact numbers of Bharat Petroleum Corp. When I am trying to contact those numbers I am getting response as they are not in use. I've also complained on the portal (www.ebharatgas.com). Where does a customer need to complain….?

Thanks,
Hari
(S/O Sri. K. Balaiah)

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Ginny Mahant

from Mumbai, Maharashtra

Bharat Gas — Rashmi Gas Agency- horrible service

My connection is registered with Rashmi Gas Agency(covering kadugodi area in Bangalore) and so far my experience with them has been nothing but awful.
To begin with, they never pick up their phones, half the times the phone lines are switched off. I have to keep trying their numbers for hours to get through to them. And when they finally pick up the phone, their staff is often rude even if the call is for a simple thing as booking the cyclinder. They take 10 days after booking to get the bill ready, and when I call them they often lie about the bill and say its ready and given me the area distributor's number to followup with regarding the delivery of the cyclinder. 2 days after waiting for the cyclinder, when it is not delivered, I call the area distributor, Then I am told by him that the bill has not come to him, later when i call the agency again (which is after trying their phone lines for 2 - 3 hrs), they tell me that the bill was not ready earlier.
Another restriction they have placed is that there needs to be a gap of 21 days between two bookings. And on top of that they take another 15 days to deliver the cyclinder, and we always land up without gas for 2-3 days as we are a family of four and the cyclinder doesn't last more than 30 days. If this is not addressed then I will be forced to take my complaint further.
Thanks,
Ginny

ruchishr

from Bengaluru, Karnataka

Hi,

I am staying in Seegehalli, near KR puram market. The delivery man of this area is very rude, arrogant. If you don't pay the delivery charges (which is no need to pay) then he start threatening. Last month he himself cancel our booked gas. I think people should stop paying the delivery charges. This is 4th time when we booked the gas through Rashmi gas agency.

1.Very first time he took the filled cylinder back as i gave him Rs 10 coin as unavailability of cash. He throw the cash in front of me. and start shouting on me.
2. Second time he himself cancel our booked gas.

Today as well he throw the receipt on me and start shouting on me.What kind of people are they recruiting who don't have the sense to talk?

Don't know why people are giving the delivery charges in Bangalore. Are we supporting in corruption?

I have seen many registered complaint against them but no one is taking the action. Is this site for real or just increase the count of complaints?

Thanks,
Ruchi Sharma